NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

AudiBCT's avatar
AudiBCT
Aspirant
Jan 29, 2021

RBR850 reset VLAN due to fibre work

hi there, hoping for some help. We have an Orbi RBR 850 and Orbi Satellite RBS850 which are connected to Fibre (provider is vodafone, running over Chorus). Everytime Chorus do fibre work on the street we lose internet connectivity on the Orbi Router and need to reset the VLAN settings. Does anyone know why this would be the case? The Chorus Optical Network Terminal (ONT) has the GPON light on and vodafone always confirm no issues with connectivity on the network. Is it an Orbi software issue?

 

Firmware is V3.2.16.22

 

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 29, 2021

    https://community.netgear.com/t5/Orbi-AX/New-RBR850-RBS850-Series-Firmware-Version-v3-2-17-12-Released/m-p/2043132/highlight/true#M11376

    AudiBCT wrote:

    hi there, hoping for some help. We have an Orbi RBR 850 and Orbi Satellite RBS850 which are connected to Fibre (provider is vodafone, running over Chorus). Everytime Chorus do fibre work on the street we lose internet connectivity on the Orbi Router and need to reset the VLAN settings. Does anyone know why this would be the case? The Chorus Optical Network Terminal (ONT) has the GPON light on and vodafone always confirm no issues with connectivity on the network. Is it an Orbi software issue?

     

    Firmware is V3.2.16.22

     

     

    • AudiBCT's avatar
      AudiBCT
      Aspirant
      Feb 07, 2021

      Thank you. Have completed the update manually as not available via autoupdate. Will run this and see if the issue persists.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Feb 07, 2021

        Be sure you power OFF the RBS, RBR and Fiber ONT for 30 seconds the back ON as well.