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Forum Discussion
RBR850 running slow
I have an Orbi RBR850 router with one satellite connected to a Netgear Nighthawk CM2000 cable modem. Primary RBR connected to modem with Cat 5E cable. There are multiple devices directly connected to...
What Firmware version is currently loaded? v4.6.14.3
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. Yes - Good quality LAN cable deployed between the modem and router.
How many RBS are deployed? Per my post - 1
What is the size of your home? Sq Ft? 1200 Sq Ft
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. About 60 feet but the issue is not WiFi, my satellite gets good signal from router.
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter. None of these are nor have been enabled. No effect on speed.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update? Yes, multiple times and always in the sequence you mentioned below.
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update? Yes, per my post a full factory reset and start up from scratch IAW Orbi instructions was performed. - No change in speed
For that size of home, you only really need the RBR for coverage.
Does RBR still seem slow if you turn OFF the RBS?
"Primary RBR connected to modem with Cat 5E cable" Cable should be CAT6A STP. 5E doesn't officially support 2.5Gb connection rates that the RBR and CM series modem supports.
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Problem corrected. RBR850 router was defunct. Replaced with new mesh system. All speeds (LAN and WAN) now run at ISP service speed.
Can you give details on how the RBR was "defunct"? What do you mean by this?
Obie3 wrote:
Problem corrected. RBR850 router was defunct. Replaced with new mesh system. All speeds (LAN and WAN) now run at ISP service speed.
By defunct I mean that the router speed was degraded, no setting adjustments would correct it. Not related to my modem as I disconnected it and set it up on a similar but completely separate system with the same results. Not related to connected devices as all were disconnected except for one LAN desktop connection. At that point, I installed a new mesh system (router and satellite) and instantly had speeds within acceptable range of ISP service speed on all connected devices.
Whether the fault is due to age (3 years old) or internal component failure is inconsequence (BTW, all devices power including the router are connected through an APC XS 1500 backup UPS and power conditioner).