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Solved
RBR850 Security Flaw - no password required
Typing 192.168.1.1 to access my router does not prompt for a username or password. I do not save or cache passwords. The behaviour is the same on Chrome, IE, Firefox, and Edge. The behaviour is th...
RESOLVED
With no help from NG support I have found the problem and the solution.
The two important details are, when the status led is solid white and won't go out, this means the router is still not fully setup. When in this state everything functions as expected and the user will not have any operational or functional issues, including modifying setup within the GUI.
The problems are that the white led status light stays on, and you can acccess the GUI from the WAN and LAN side.
The problem I found is during the setup process using the Orbi app, the last step takes you to a page where NG is trying to sell you added support. Previously I ignored this and closed out the app.
The solution is that you must make a selection, I chose no thanks. Once you make your selection the Orbi flashes the white status light and then the app moves to the next screen which states setup complete. White status light goes out as expected, and you are now prompted with a login pop up when trying to access the GUI using WAN or LAN.
Should someone experience this issue and are unable to resolve, please pm me and I will provide more details to assist you in correcting these two issues.
Can a moderator please mark this discussion as resolved.
Blanca_O should be able to help figure out a RMA.
So you have a RBK850 or 840? Possible FW differences if you have a 840, however base code should be the same in regards to PW authentication and log in, regardless of WAN or LAN between 850 and 840. I didn't get a chance to test the 840.
Ask about a beta.
If you return the unit, try another unit if possible. I and others are not seeing this with the 850 system. I'll check the WAN side again.
So finally some calls me from netgear support and asks for a debug log file while accessing the UI.
I follow the instructions sent in email, then when trying to upload the debug file to my case on mynetgear it says file size to large. Ha, I can start and stop the debug file and the size is 11.4 mb
size limit is 10.0 he then asks me to compress the file that is already compressed and a zip file. The support agent then proceeds to ask me if he can place me on a brief hold, then he hangs up. No call back? Netgear support is about as worthless as calling AT&T. I'm done with trying to help netgear, my case has been ongoing since Jan 4th with nothing close to a resolution. Well Costco will be getting a return for another failed netgear product. Hopefully I will never need to use netgear support in the future as my experience has been less than adequate.
Well I'm the consumer not the support tech? You would think netgear support would have mentioned this? Why if disconnected from support did I not get a call back?
All of my efforts and time are in the interest of netgear understanding and resolving this issue, that may or may not come up with someone else? You would think they would appreciate my time and effort?I cannot spend another hour of my time with support that is inconsistent and lacking in knowledge.
Glad I purchase at Costco, this affords me the option to return. Sorry netgear.
furry wrote
Meanwhile you could have uploaded that file to dropbox or google drive and shared the link to NG support so they could have downloaded it directly with out the file size limitation
Good Luck.
re-reading this thread there was a lot of questions that were never answered....
I can't imagine. :smileytongue:
Well got a another complete new unit from Costco. And image that same issue.
After setting up brand new out of the box with the Orbi app.ISSUES:
- You can access the UI from WAN & LAN without being prompted for login.
- The RBR840 white light stays on all the time. Not the rear led, the front status light.
This is the second new unit with these same exact 2 issues.
DETAILS:
- When the RBR is being setup with the app, once it is connected to the internet the app prompts to personalize the unit.
- Set password. Yes I changed it from default.
- Directly after this setup no prompt for use or password.
- The Orbi app never prompts for login credentials once setup
- The UI can be accessed without prompts for login.
- I have tried with numerous devices, PC, MAC, IPAD, IPHONE.
- Browsers used, SAFARI, CHROME, EDGE, IE
- Same with FW 3.2.7.2, and 3.2.9.2
- Factory reset twice same results.
1st support case for white light staying on 42175792 NG closed the case without any resolution.
2nd support case for security flaw no login credentials prompted 42222385 case opened on Jan 4 2020, still open no resolution.
Device model: RBK842-1CCNAS
Maybe netgear will now admit there is something wrong and fix the issue?
My expectations are very low, as my past experiences with NG support have been a disaster.
Ok well I believe this deals with the 840 vs 850. Though should be same base code, something on the 840 and in it's FW differs. I'm still not seeing this on my 850 system.
Hopefully NG can figure out what the differences are between the 840 and 850 FW. Blanca_O ErnestTheGreat
mrwkbrdr wrote:Well got a another complete new unit from Costco. And image that same issue.
After setting up brand new out of the box with the Orbi app.ISSUES:
- You can access the UI from WAN & LAN without being prompted for login.
- The RBR840 white light stays on all the time. Not the rear led, the front status light.
This is the second new unit with these same exact 2 issues.
DETAILS:
- When the RBR is being setup with the app, once it is connected to the internet the app prompts to personalize the unit.
- Set password. Yes I changed it from default.
- Directly after this setup no prompt for use or password.
- The Orbi app never prompts for login credentials once setup
- The UI can be accessed without prompts for login.
- I have tried with numerous devices, PC, MAC, IPAD, IPHONE.
- Browsers used, SAFARI, CHROME, EDGE, IE
- Same with FW 3.2.7.2, and 3.2.9.2
- Factory reset twice same results.
1st support case for white light staying on 42175792 NG closed the case without any resolution.
2nd support case for security flaw no login credentials prompted 42222385 case opened on Jan 4 2020, still open no resolution.
Device model: RBK842-1CCNAS
Maybe netgear will now admit there is something wrong and fix the issue?
My expectations are very low, as my past experiences with NG support have been a disaster.
