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jkhonea's avatar
jkhonea
Aspirant
Dec 26, 2022

RBR850 stopped working can’t connect via app or internet

Tonight out of the blue my RBR850 ceased working.  I first noticed the satellite was down then went into the office to check the RBR itself.  Trying to connect via the app and nothing worked.  Wouldn’t and couldn’t see the Orbi.  Then tried connecting via the orbilogin.com, no success there either.  Doesn’t see it.  Proceeded to try a full reset via the paper clip reset.  Once I started the process the LED flashed white for awhile then went to solid white.  Once it went to solid white, the process stopped right there.  No way to connect to it at all.  Essentially it’s like the RBR has “disappeared” to the app and my system.  Completely.

4 Replies

  • jkhonea's avatar
    jkhonea
    Aspirant
    Dec 26, 2022
    Just to add this is what I see logging into the app. Just checked the office again and still solid white on the RBR and it’s been more than ten minutes.

    I did try reconnect on the app several times as well.
  • plemans's avatar
    plemans
    Guru
    Dec 26, 2022

    Do you have a pc/laptop you can hardwire into it to go through setup? (not using the app) That's where I'd start

    • jkhonea's avatar
      jkhonea
      Aspirant
      Dec 26, 2022
      Yes I did try that as well straightwiring to the desktop and couldn’t get it to recognize.
  • FURRYe38's avatar
    FURRYe38
    Guru
    Dec 26, 2022

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

     

    Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.
    I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
    Press the back reset button for 15 seconds then release.