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Forum Discussion
RBR850 turns pink/magenta every day or so.
I've successfully used my RBR850 router with 2 satellites for just over 4 years. However, for the past 6 months or so, I've been starting to lose internet somewhat randomly every day or two, sometime...
Even though I entered my associated product as RBK854, supposedly it's an RBK853. Not sure that matters.
- FW was updated probably a week or two ago. I don't recall. I just checked for new firmware again, but I'm up-to-date.
- Yes, the pink definitely means it lost connection to the modem somehow. I've replaced wires already with brand new ones.
- Ziply fiber modem model: Nokia G-240G-A.
- The system worked fine for 3+ years with no problem like this. It's just lately that it's acting up. I actually was thinking that maybe a recent firmware update may have caused some problems. That's why I updated to the absolute latest.
- The only thing I did differently the last 4 months is move one of the satellites to a new outbuilding about 60-70 ft from my house. I thought that might be causing some sort of trouble, even though the setup had been working for at least a couple months (minus this random drop problem that *seems* to be getting more frequent). The biggest problem I had in this new outbuilding was that the *satellite* would get the pink light. But after moving things around, that doesn't seem to be a problem anymore.
- netgear switch model: GS310TP
- I can try turning off the satellites tonight. The only trouble is that it CAN take more than a day for this light to occur. In fact, I moved the router up higher just recently and thought I fixed the problem because it didn't happen for a few days. But then it did again. 😞
Ok, if you updated FW and the issues started mostly recently, maybe a FW issue. Theres been many users posting about v.31 not working for them and causing problems. After all troubleshooting was done, issues still seemed to happend so we've been recommended those having issues after v.31 was loaded, to revert ALL RBS first back to v.21 then the RBR lastly to v.21. Factory reset and setup from scratch then immediately disable the auto update feature on the RBR to keep the system from being re-updated back to v.31.
v.21 seems to be most stable to date and works well. I've not update my systems to v.31 and have kept v.21 on mine. Been running my 960 series this past couple of weeks and working great.
Thanks for the suggestions FURRYe38 !
I successfully downgraded to firmware v.21 yesterday on the satellites and routers. As of 8am this morning when I woke up and took my dog out for his morning potty all was good. After I went back to bed for an hour, the pink light was back on.
So unfortunately, that didn't work for me.
The only thing I have left to try, I guess, is to disable the satellites before I go to bed. Best case I suppose is that the pink light comes on AGAIN. That way I could at least narrow it down to the router itself.
Anything else? Is there possibly a way to generate a diagnostic log? Something more detailed than what is in the browser UI?
So is the front LED on the RBR ON as PINK only or does the RBS show pink as well
Thinking something between the RBR and your ISP equipment maybe at play here...
No, the satellites do not show pink. Just the router. I did contact my ISP and they basically said they can't do any diagnostics unless I'm using their router. The thing is is that my whole neighborhood uses the same ISP and nobody else is having this problem. So indeed, while it may be a problem between Orbi and Ziply/Nokia, it still seems like something Orbi should be able to handle. No?