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Forum Discussion
RBR850 turns pink/magenta every day or so.
I've successfully used my RBR850 router with 2 satellites for just over 4 years. However, for the past 6 months or so, I've been starting to lose internet somewhat randomly every day or two, sometime...
Ok, if you updated FW and the issues started mostly recently, maybe a FW issue. Theres been many users posting about v.31 not working for them and causing problems. After all troubleshooting was done, issues still seemed to happend so we've been recommended those having issues after v.31 was loaded, to revert ALL RBS first back to v.21 then the RBR lastly to v.21. Factory reset and setup from scratch then immediately disable the auto update feature on the RBR to keep the system from being re-updated back to v.31.
v.21 seems to be most stable to date and works well. I've not update my systems to v.31 and have kept v.21 on mine. Been running my 960 series this past couple of weeks and working great.
Thanks for the suggestions FURRYe38 !
I successfully downgraded to firmware v.21 yesterday on the satellites and routers. As of 8am this morning when I woke up and took my dog out for his morning potty all was good. After I went back to bed for an hour, the pink light was back on.
So unfortunately, that didn't work for me.
The only thing I have left to try, I guess, is to disable the satellites before I go to bed. Best case I suppose is that the pink light comes on AGAIN. That way I could at least narrow it down to the router itself.
Anything else? Is there possibly a way to generate a diagnostic log? Something more detailed than what is in the browser UI?
So is the front LED on the RBR ON as PINK only or does the RBS show pink as well
Thinking something between the RBR and your ISP equipment maybe at play here...
No, the satellites do not show pink. Just the router. I did contact my ISP and they basically said they can't do any diagnostics unless I'm using their router. The thing is is that my whole neighborhood uses the same ISP and nobody else is having this problem. So indeed, while it may be a problem between Orbi and Ziply/Nokia, it still seems like something Orbi should be able to handle. No?
You wouldn't happend to have a non managed 1Gb LAN switch handy would you?
Ya the RBR can handle it however since two different FW version are exhibiting same issue, leads me to feel there is a problem at the ISP ONT or the RBR. We need to narrow this down a bit more and if we could try a non managed 1Gb LAN switch in between the ISP ONT and the RBR, I'm hoping it might change something.
Or do you have the ISP router?
Do your neighbors have same ISP ONT and Orbi setup configuration or are they using the ISP Router?