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Forum Discussion
greazer
Dec 27, 2024Tutor
RBR850 turns pink/magenta every day or so.
I've successfully used my RBR850 router with 2 satellites for just over 4 years. However, for the past 6 months or so, I've been starting to lose internet somewhat randomly every day or two, sometime...
FURRYe38
Dec 28, 2024Guru - Experienced User
So is the front LED on the RBR ON as PINK only or does the RBS show pink as well
Thinking something between the RBR and your ISP equipment maybe at play here...
greazer
Dec 28, 2024Tutor
No, the satellites do not show pink. Just the router. I did contact my ISP and they basically said they can't do any diagnostics unless I'm using their router. The thing is is that my whole neighborhood uses the same ISP and nobody else is having this problem. So indeed, while it may be a problem between Orbi and Ziply/Nokia, it still seems like something Orbi should be able to handle. No?
- FURRYe38Dec 28, 2024Guru - Experienced User
You wouldn't happend to have a non managed 1Gb LAN switch handy would you?
Ya the RBR can handle it however since two different FW version are exhibiting same issue, leads me to feel there is a problem at the ISP ONT or the RBR. We need to narrow this down a bit more and if we could try a non managed 1Gb LAN switch in between the ISP ONT and the RBR, I'm hoping it might change something.
Or do you have the ISP router?
Do your neighbors have same ISP ONT and Orbi setup configuration or are they using the ISP Router?
- greazerDec 28, 2024Tutor
None of the neighbors I know are using Orbi. I have a netgear proSAFE GS105E switch. Not sure if it's considered managed or not?
Are you suggesting I just put the switch in-between the output from the ONT and the router? And then basically the switch is acting as a "middle-man" of sorts to "aborb" some possible weird problem before it gets to the RBR?
In any event, that is what I did. I have the ONT connect to a port on the switch and then the RBR connected to another port on the switch.
I don't have any other router in my setup.- FURRYe38Dec 28, 2024Guru - Experienced User
Yes, Just make sure any IGMP and Green Ethernet protocols are disabled on that switch. I believe thats a managed switch since it has smart switch features and a log in management web page...I consider any switch having a web UI log in and management page a managed switch.
See if this still happens if the one switch you have in the middle...
K, Nieghbors maybe using ISP router so they may not be seeing this issue.