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filmnikon's avatar
filmnikon
Aspirant
Jul 22, 2022
Solved

RBR850 Unable to set custom primary and secondary DNS servers

I recently noticed that my Orbi home network was no longer using "Open DNS" DNS servers as I had configured it a few years back.  I am not sure on when this changed.  To troubleshoot, I went into the...
  • filmnikon's avatar
    filmnikon
    Jul 28, 2022

    Finally solved it.  Leaving some paper trail for others:

    • There are a few reasons why DNS servers will change, here is some information on this: DNS Servers Keep Changing Away from OpenDNS Automatically – OpenDNS.
    • Turning Parental Controls on or off has no impact on the ability to change the DNS servers.
    • How to change the DNS servers if they are "grayed out": factory reset the router without being plugged into internet.  You will have to proceed even past scary warnings that you should not set up the router without being connected to the internet.  If you are configuring your own DNS settings then you probably know what you are doing, however.  The DNS server settings will be configurable after factor reset.  Once you have configured them, you can now connect internet (eg, from your cable modem).  You will find that the DNS servers are "locked" / grayed out once again, but at least they will be your chosen DNS servers.
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 27, 2022

Could be only other thing that is causing this...shouldn't though.

 

 

filmnikon's avatar
filmnikon
Aspirant
Jul 28, 2022

Finally solved it.  Leaving some paper trail for others:

  • There are a few reasons why DNS servers will change, here is some information on this: DNS Servers Keep Changing Away from OpenDNS Automatically – OpenDNS.
  • Turning Parental Controls on or off has no impact on the ability to change the DNS servers.
  • How to change the DNS servers if they are "grayed out": factory reset the router without being plugged into internet.  You will have to proceed even past scary warnings that you should not set up the router without being connected to the internet.  If you are configuring your own DNS settings then you probably know what you are doing, however.  The DNS server settings will be configurable after factor reset.  Once you have configured them, you can now connect internet (eg, from your cable modem).  You will find that the DNS servers are "locked" / grayed out once again, but at least they will be your chosen DNS servers.