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Forum Discussion
RBR850 v4.6.3.16_2.0.51 constant disconnect and reconnect
Woke up to a solid magenta light on my Orbi. I updated the firmware and have restarted it twice. The orbi connects to the internet and I have a good WiFi signal then it drops back off. My wired co...
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.
Sedulity wrote:
I am having the same issue. Havent run into any problems in the last 30 days. RBR850 is in AP mode, router is currently online. It is strange that the issue is only occuring for this device while the orbi is put into AP mode (which is required for my current internet setup). I have only had this problem since the last automatic update (Running (4.6.3.16_2.0.51) as well).
FURRYe38 wrote:Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.
Sedulity wrote:I am having the same issue. Havent run into any problems in the last 30 days. RBR850 is in AP mode, router is currently online. It is strange that the issue is only occuring for this device while the orbi is put into AP mode (which is required for my current internet setup). I have only had this problem since the last automatic update (Running (4.6.3.16_2.0.51) as well).
Yes, multiple factory resets were already performed this morning. After the resets the issues persisted only while the RBR850 devices were in AP mode. Logging in and switching back to router mode fixed the constant disconnects from all other appliances. I would like to restore my network to its original configuration where the RBR850 is in AP mode. No changes were made to upstream appliances and there also weren't any updates pushed to them. I have kept the same network configuration with the Orbi devices for the last ~1-2 years so it seems a little odd my work from home setup gets broken from 1 update.
Since you have a upstream router, you can do this and revert back to v3 if you like:
NOTE: Have the prior RBS and RBR FW files already downloaded to your PC.
Downgrade the RBS FIRST. You don't have to do this on the RBS.
This is only needed on the RBR when lastly downgrading back to v3.
https://community.netgear.com/t5/Orbi-AX/RBK750-Series-Firmware-Update-v4-6-3-7/m-p/2130584/highlight/true#M18586
Sedulity wrote:
FURRYe38 wrote:
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.
Sedulity wrote:
I am having the same issue. Havent run into any problems in the last 30 days. RBR850 is in AP mode, router is currently online. It is strange that the issue is only occuring for this device while the orbi is put into AP mode (which is required for my current internet setup). I have only had this problem since the last automatic update (Running (4.6.3.16_2.0.51) as well).
Yes, multiple factory resets were already performed this morning. After the resets the issues persisted only while the RBR850 devices were in AP mode. Logging in and switching back to router mode fixed the constant disconnects from all other appliances. I would like to restore my network to its original configuration where the RBR850 is in AP mode. No changes were made to upstream appliances and there also weren't any updates pushed to them. I have kept the same network configuration with the Orbi devices for the last ~1-2 years so it seems a little odd my work from home setup gets broken from 1 update.
I was able to successfully fix the issue and return to normal AP mode usage by downgrading to (V3.2.18.1). Both firmware versions (4.6.3.16) and (4.6.3.9) appear to have issues with intermittent device connectivity in AP mode in my current testing. Resolving this issue in my home setup consisted of the following steps:
- Download firmware for the impacted devices (RBR850/RBS850) from (https://kb.netgear.com/000063918/RBR850-RBS850-Firmware-Version-4-6-3-9).
- Ensure both RBS and RBR update zip files are downloaded and extract them into their own folders.
- Block (updates1.netgear.com) to prevent auto updates from reinstalling the newer firmware thereby causing the same issue.
- Login to your router while connected to wifi or ethernet (routerlogin.net). This may be a static IP depending on your current local network setup.
- Browse to (Advanced > Administration > Firmware update > Manual update).
- Update the Satellites first by checking both check boxes and clicking update if you have multiple satellites (Multiple browser windows should pop up for each satellite).
- Click browse and choose the corresponding .chk update file for the sattelites (ex. RBS850-V3.2.18.1-signed.chk)
- Click "update" confirm the downgrade prompt, and wait for reboots.
- Conduct the same actions (5>8) for the primary router.
- Hopefully enjoy your functional appliance until the next time you need to update.
I presume for #3 are have a primary upstream router where you do this?
Sedulity wrote:
I was able to successfully fix the issue and return to normal AP mode usage by downgrading to (V3.2.18.1). Both firmware versions (4.6.3.16) and (4.6.3.9) appear to have issues with intermittent device connectivity in AP mode in my current testing. The resolving this issue in my home setup consisted of the following steps:
- Download firmware for the impacted devices (RBR850/RBS850) from (https://kb.netgear.com/000063918/RBR850-RBS850-Firmware-Version-4-6-3-9).
- Ensure both RBS and RBR update zip files are downloaded and extract them into their own folders.
- Block (updates1.netgear.com) to prevent auto updates from reinstalling the newer firmware thereby causing the same issue.
- Login to your router while connected to wifi or ethernet (routerlogin.net). This may be a static IP depending on your current local network setup.
- Browse to (Advanced > Administration > Firmware update > Manual update).
- Update the Satellites first by checking both check boxes and clicking update if you have multiple satellites (Multiple browser windows should pop up for each satellite).
- Click browse and choose the corresponding .chk update file for the sattelites (ex. RBS850-V3.2.18.1-signed.chk)
- Click "update" confirm the downgrade prompt, and wait for reboots.
- Conduct the same actions (5>8) for the primary router.
- Hopefully enjoy your functional appliance until the next time you need to update.