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Forum Discussion
RBR850 WiFi dropping off
Hi all could any help me please I have the RBR850 router and 3 satellites each satellite is spaced correctly I live in a bungalow my network provider is BT in the UK running 900mbps. When running a sp...
Be sure your wireless speed testing device is connected to the nearest RBS before speed testing. Wifi devices are notorious of keeping connection to a farther wifi signal and not migrating over to a closer stronger signal. Thus speed results will be lower.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️
What channels are you using?
Any Wifi Neighbors near by? If so, how many?
- Hi thank you for your fast response I'm afraid a lot of your response is over my head I just wise we had someone like yourself I could pay to come and go through my wilf to set it all up correctly for me but we don't lol. I'll try and answer the best I can the satellites are about 40 feet apart .
The overall area about 4,179sq feet
Current firmware version V7.2.6.21
Not sure what Mfr is model of ONT is Nokia-ONT
Model number G-010G-Q LAN
Cable are VOSGA Outdoor Cat 7 Ethernet Cable S/FTP - 600 MHZ -Cat7
I'm not sure about channels that's over my head I'm afraid, for other WiFi networks my phone only picks up mine my neighbours are 60 feet away. Thank youMaybe bring the RBS closer to the RBR? Say 30-35 feet?
Does the front LED turn ON PINK when this happens on the RBR?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 channel on 5Ghz.