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RBR850 won't talk to modem
Brand new ORBI 6 router creates a great network with two satellites. Multiple devices connected to router and satellites. Alas - no internet. The RBR850 router will not communicate with my Genexis Hy...
What Firmware version is currently loaded?
What is the model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power OFF of the ISP Modem or ONT and RBR for 1 miniute then back on resulted in anything?
scottgarrett wrote:Brand new ORBI 6 router creates a great network with two satellites. Multiple devices connected to router and satellites. Alas - no internet. The RBR850 router will not communicate with my Genexis Hybrid modem, connected via the same Cat 5e cable through the same physical ports as my old RBR50 which still works fine when I plug it back in.
Is there any reason why WiFi 6 should require different settings on my Genexis (which I believe to be non-user-configurable)?
Or is the solution in the ORBI settings somewhere - I haven't fiddled with them yet.
new firmware loaded - v.25 I think - once I'd configured the router in AP mode and could get online. The ISP modem/router doesn't have a model no... it's just a Genexis Titanium built on their Hybrid platform. And no, multiple restarts and reboots - with everything in the house turned off or disconnected - have had no effect.
Does the ISP modem.ONT have a built in router or just a modem/ONT only?
You night have the ISP check the configuration of there modem/ONT and see if there is anything they can help with. AP mode should work.
Is the RBRs web page reporting Internet status on the home base page?
Did you configure the RBR for Dynamic or Static IP addressing for AP mode?
You are connected to the ISP modem/ONT using the WAN port on the back of the RBR?
v6 is the lastest version:
The ISP modem does have a router built in. With my old RBR50 using the same ports and cable, it worked fine and although it broadcast its own SSID I never used it, preferring the Orbi mesh network.
My new RBR850 is only working in AP mode now. In practice it doesn't affect usability - I appear to have a Orbi mesh network throughout th'e house - but I wonder why it won't work in router mode.
Curiously when I was trying to set it up in router mode, using the orbilogin.net page on a computer the internet was showing as 'Good' even though it was not connected.
The RBR850 is configured for dynamic IP addressing.
thank you for considering my predicament!