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Forum Discussion
RBR850/RBS850 issues after upgrading to v4.6.7.13
Looking for assistance downgrading firmware to previous version. Updating router and satellite to 4.6.7.13 has caused significant issues with frequent full network drops. Have gone through basic tr...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
Any Wifi Neighbors near by? If so, how many?
Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
Do you see problems with the RBS turned OFF and the RBR running alone?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Netgear CM700
What is the size of your home? Sq Ft?
Approximately 4,000 sq ft
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
RBS is 28’ from RBR. One floor up on opposite side of house. Blue connection prior to firmware update (still blue now) and no issue with RBS. Problem seems to be full outage as devices on both RBR and RBS lose connection.
What channels are you using? Auto? Try Auto and 48 on 5Ghz.
Running this on previous firmware and current firmware.
Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Tested for full day, no change.
Any Wifi Neighbors near by? If so, how many?
Neighbors on both sides separated by approximately 2 acres each. No issues previously.
Try disabling the following and see:
Armor, Circle, Traffic Meter.
Have tested multiple versions including all off, no change.
Turn off AX for 2.4 CTS set to 2347.
Tested for full day. No change.
Netgear CM700
What is the size of your home? Sq Ft?
Approximately 4,000 sq ft
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
RBS is 28’ from RBR. One floor up on opposite side of house. Blue connection prior to firmware update (still blue now) and no issue with RBS. Problem seems to be full outage as devices on both RBR and RBS lose connection.
What channels are you using? Auto? Try Auto and 48 on 5Ghz.
Running this on previous firmware and current firmware.
Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Tested for full day, no change.
Any Wifi Neighbors near by? If so, how many?
Neighbors on both sides separated by approximately 2 acres each. No issues previously.
Try disabling the following and see:
Armor, Circle, Traffic Meter.
Have tested multiple versions including all off, no change.
Turn off AX for 2.4 CTS set to 2347.
Tested for full day. No change.
- Issues occur both with the rbs in use and w/o
When this happens please look at the System up time found at 192.168.1.1/debug.htm and see if this gets reset.
What is the kind of LAN cable between the CM Modem and the RBR? CAT# and how long is it?
When this outage happens, does the front LED on the RBR and or RBS turn on PINK or blink WHITE any?
I've had good results with manual channel 1 and 40 and transmit power set to 50%...CTS at 64.
- System uptime does not get reset.
CAT6e. Normal setup if 5 foot run. No issue with cable as tested older router. For testing purposes have also tried CAT5,CAT7. No issues before firmware update.
When outages occur it’s split. Approximately half the time no lights are on while the other times the RBR will go solid magenta.
Tested manual channel 1 and 40, and tried adjusting transmit power but the issues still occur. Have tested CTS changes as well, no luck.
Unfortunately I’ve run through almost all setting adjustments as found through these forums. With these issues happening immediately after upgrading firmware, and spending 3 days triaging, I’d prefer to downgrade firmware if possible.