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Forum Discussion
RBR850/RBS850 satellites restarting?
Hi all, I have noticed twice now in the last 10 days that in the morning, the internet gets a little slow - upon a quick look, I see the "blue" color on the nearby satellite RBS850, I assume indicati...
Has a power OFF of the units along with the ISP modem/ont for 1 minute then back ON been prerformed?
donawalt wrote:Hi all, I have noticed twice now in the last 10 days that in the morning, the internet gets a little slow - upon a quick look, I see the "blue" color on the nearby satellite RBS850, I assume indicative of a restart. I have seen this on 2 of the 3 satellites in the house, the other satellite and router are further away - they may be restarting or not.
Anyway - why would they be restarting on their own? There have been no power glitches in the house. What I know:
- I checked the individual web sites of the satellites - there is not much info there, but they look clean;
- there is no firmware update on any RBR/RBS, nor has there been recently. I have been on 3.2.18.1_1.4.14 since a day or two after it came out;
- the RBR log only has DHCP messages in it - but that's all it ever has (even if I manually restart the router, there are no other log messages - worthless! everything is checked to add to the log);
- backhaul status of all RBRs is "Good" and green.
- speeds are fine.
Why do you think this is happening? Anything I should do? Thanks!
No not recently - is that just a cleanout of the RBS/RBR, like a power cycle of a Windows computer when things start acting up?
I did a power cycle - powered down the satellites one at a time, then the RBR, then the modem. I wated > 1 minute, then powered on the modem, when it was up powered up the RBR, then one by one going further away powered up the RBS's one at a time. About 2 hours later I happened to noitce one of the RBS's restarting.
Just now, I went into the Orbi app, and one of the RBS's (a different one) was offline. I just power cycled it.
Should I go back to the prior version of the firmware? This is very unreliable.
it will happen daily
i tried reverting old firmware the router automatically updates it back to latest firmware stupidiest invention ever
Might try a factory reset on the one RBS and re-sync.
What happens if you swap RBS locations, does the one RBS still restart? IF it does, possible could be just a faulty RBS.
How was the FW updated on the system? via Orbi app or auto update or manually?
donawalt wrote:I did a power cycle - powered down the satellites one at a time, then the RBR, then the modem. I wated > 1 minute, then powered on the modem, when it was up powered up the RBR, then one by one going further away powered up the RBS's one at a time. About 2 hours later I happened to noitce one of the RBS's restarting.
Just now, I went into the Orbi app, and one of the RBS's (a different one) was offline. I just power cycled it.
Should I go back to the prior version of the firmware? This is very unreliable.
This continues. Unfortunately due to the incomplete log tracking I can't actually see a record of restarts. As far as I can tell I have not seen the RBS850 on the 1st floor do it, the second floor RBS shows blue, the third floor RBS shows magenta, then a minute or two later it goes to blue. I check the RBR, and it appears fine.
Are these satellites actually power recycling or is something else going on - like a backhaul/sync problem? Are there other ways that the lights will show like a restart? I have never seen backhaul status anything other than "Good", as it is now (this just happened again - trashes the internet connection until it gets through its restart.) The topology is that the 1st and 2nd floor RBS are talking to the RBR850 in rthe basement, and RBS on the third floor is connected to the 1st floor RBS.
The CM1200 modem is not reporting any errors - signals etc. are very clean. Nothing in the log other than "Notice" log entries.
This all just started about a week or so ago after running fine for a month or two. This feels like some sort of mesh sync issue or software/firmware problem to me, I have power cycled everything including modem, for over a minute then back on - I do not want to go to the hassle of a factory reset if that's just a guess of something that might help - imho this is a problem and there is no reason it won't come back at some point - do I do factory resets with this router every time this problem occurs?
Any progress on this?
What happens if you swap RBS locations, does the one RBS still restart? IF it does, possible could be just a faulty RBS.
How was the FW updated on the system? via Orbi app or auto update or manually?
Might try a factory reset on the one RBS and re-sync.
donawalt wrote:I did a power cycle - powered down the satellites one at a time, then the RBR, then the modem. I wated > 1 minute, then powered on the modem, when it was up powered up the RBR, then one by one going further away powered up the RBS's one at a time. About 2 hours later I happened to noitce one of the RBS's restarting.
Just now, I went into the Orbi app, and one of the RBS's (a different one) was offline. I just power cycled it.
Should I go back to the prior version of the firmware? This is very unreliable.
Thanks for all your help FURRYe38 but I have moved on. You were very helpful to me on many occasions where things were not working right.
I took out the Orbi and installed a Google Net WiFi and 3 satellites (they call them routers also), so far it has been flawless in 4 days. It's a little slower in peak measured speed, but speeds on devices where they sit are stable and have comparable speeds. I actually put the 4 Google devices in the samemplaces as I had the RBS/RBR devices. I kept the Orbi around, in case there is some reason to go back I can just plug everything back in. I want to ensure the Google works as well as it has started out to.
I appreciate all your help. I don't think it's my place to debug the mesh/sync software for Netgear. Their hardware is amazingly good, but the software/firmware leaves a lot to be desired in reliability.
