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Forum Discussion

JaccoG's avatar
JaccoG
Aspirant
Nov 26, 2023

RBR850/RBS850 stops communicating at LAN side

Since a couple of weeks, my Router (RBR850) and all connected satellites stop communicating to all LAN connected devices (either wired or wireless). There is no network traffic possible, even the wir...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 26, 2023

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release. 
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System

JaccoG's avatar
JaccoG
Aspirant
Nov 27, 2023

Hi Furry,

 

Thank you for the response.

I will do a factory reset later this week and see if that helps.