NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
sebgood
Aug 29, 2022Aspirant
RBRE 960 Wifi clients constantly disconnect/reconnect throughout the day
I'll start by saying my RBR50 (AC3000) system worked perfectly reliably in the same house with router and satellites in the same exact locations. However, the RBRE 960 system has never been reliable ...
TwoSwords
Oct 02, 2023Guide
sebgood try these steps, it did help for me:
1. Disabling 20/40 MHz Coexistence provides far better performance with it off.
Orbilogin.com -> sign in via admin ->ADVANCED tab -> Advanced section -> Wireless Settings -> under "Region Selection" -> Region: Advanced Wireless Setting (2.4 GHz b/g/n/ax) -> uncheck Enable 20/40 MHz Coexistence
2. Finding out the best MTU for your system and changing that setting.
Open Command Prompt as an admin. Open Start menu -> type CMD -> right click on Command prompt and select run as administrator.
In the command prompt type ping google.com -f -l 1500 (1500 is just to start)
If you get a message saying packet needs to be fragmented but DF set. 1, 2, 3, or even 4 times.
Ping statistics for IP address (example Ping statistics for 175.335.80.91)
Packets: sent = 4, Received = 0, Lost = 4 (100% Loss) <- Here is where you can have different results 1 received and 3 loss. Basically, you're looking for 0% loss. Anything other than 0% loss means MTU is too high.
After you see 1500 is too high you will follow the same command ping google.com -f -l 1500 but, this time you will change 1500 to 1492 and run the command (hit Enter). You will continue lowering by 10 each time after, so you next ping would be ping google.com -f -l 1482 and so on.
Now in this example let's say I try ping google.com -f -l 1472 (again you might have a larger or small number here) and this is the message you get:
Pinging google.com [175.335.80.91] with 1350 bytes of data
Reply from 175.335.80.91: bytes=68 (sent 1350) time=7ms TTL=116
Reply from 175.335.80.91: bytes=68 (sent 1350) time=9ms TTL=116
Reply from 175.335.80.91: bytes=68 (sent 1350) time=9ms TTL=116
Reply from 175.335.80.91: bytes=68 (sent 1350) time=10ms TTL=116
Ping statistics for 175.335.80.91:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), <- This is the results you want.
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 10ms, Average = 8ms
This means I got the right MTU.
In the Orbi router I will now set my MTU to 1472:
Orbilogin.com -> sign in via admin ->ADVANCED tab -> Setup Section -> Click on WAN Setup -> MTU Size -> add the 1472 here in the box and select Save.
3. Changing the Preamble Mode to Short Preamble helped with overlapping the wireless signals and helped with an my no internet issue. So, one of the problems I would have while being on the Wi-Fi, is just randomly losing internet. I would still be connected to the Wi-Fi but, none of the apps would load or sync. So, I updated the Preamble Mode and this helped.
Orbilogin.com -> sign in via admin ->ADVANCED tab -> Advanced section -> Wireless Settings -> under "Region Selection" -> Region: Advanced Wireless Setting (2.4 GHz b/g/n/ax) -> Preamble Mode -> Automatic -> Short Preamble -> Region: Advanced Wireless Setting (5 GHz 802.11a/n/ac/ax/be) -> Preamble Mode -> Automatic -> Short Preamble.
FURRYe38
Oct 02, 2023Guru - Experienced User
Usually for any MTU changes, the ISP should be consulted about this. Most standard MTU values for Cable ISP systems are set for 1500. DSL ISP services, for those that require specific MTU values, usually use 1472 or 1492.
I would investigate ISP signal line issues up to the modem as well as these can cause problems down the line as well.