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Psychopasta's avatar
Psychopasta
Aspirant
Jul 20, 2022
Solved

RBRE950 Firmware Update problem

Hi, I have an RBRE950 router with two satellites, all working fine except that the check for firmware update fails. On Advanced/Administration/Firmware update it gives the Status as 'Service Unreach...
  • Psychopasta's avatar
    Psychopasta
    Aug 22, 2022

    Hi Furry,

    I'll try that next time I can power cycle without the family moaning. It's purely a web server issue, all devices are actually on the new subnet so its not causing any operational problems.

    I'm still curious why it won't find the firmware service but my guess is it'll be cured by the next formware update anyway. No need to stress out on this, I'll just keep my eyes open for firmware updates for the 950 series.

     

    - Mark 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 20, 2022

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
There is nothing newer currently. 

What browser are you using? 

Can you capture a screen shot of what your seeing? 

 

  • Psychopasta's avatar
    Psychopasta
    Aspirant
    Jul 20, 2022

    Hi Furry,

     

    It's a standard Cox box:

    Panoramic Wifi Gateway
    Brand: TECHNICOLOR
    Model: CGM4140COM

     

    I'm using Microsoft Edge. The screenshot is attached.

     

    - Mark

     

     

     

    • Psychopasta's avatar
      Psychopasta
      Aspirant
      Jul 20, 2022

      I should add, I cannot update via the app either.

      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        Jul 20, 2022

        It is probably useful to ask if this is the only time that goofy error message has appeared?

        i.e. Always before it came back with "No new firmware"?

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jul 20, 2022

      Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
      https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
      Couple of options,
      1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
      2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
      3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

       

      Try option #2 first...

       

       

      Psychopasta wrote:

      Hi Furry,

       

      It's a standard Cox box:

      Panoramic Wifi Gateway
      Brand: TECHNICOLOR
      Model: CGM4140COM

       

      I'm using Microsoft Edge. The screenshot is attached.

       

      - Mark

       

       

       

       

      • Psychopasta's avatar
        Psychopasta
        Aspirant
        Jul 20, 2022

        Hi again Furry,

         

        I've always seen 'double NAT' as a benefit, not a problem. I've used it for ages in all my previous Wi-Fi installations. What problems does it cause?

         

        - Mark