RBRE960 and worst support for most expensive system

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shunail wrote:

Why do they have 1 year support where their support can't get back in timely manner while not enough support available! 

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Curious how these Orbi units were purchased. (Amazon? Best Buy? Costco? Netgear direct?).  According to the Product Data Sheet (https://www.downloads.netgear.com/files/GDC/RBRE960/RBRE960_TS.pdf  ) Netgear provides this support (page 2)

Since the system is not functional, what is the harm in "starting over"?  i.e.

Power everything off.

On the RBRE960 (router), power it up and perform a Factory Reset (i.e. stick something inside the tiny "Reset" hole on the back near the power LED until the LED turns amber and begins to flash, then remove the (paperclip? pin? toothpick?)

Ignore the Orbi app.  Connect a computer to the router (desktop, laptop.  We old-timers prefer a direct Ethernet connection, but fewer and fewer customers have devices with Ethernet ports).

Open a web browser and connect to the Orbi web interface (http://orbilogin.net)

(If it asks for authentication, the user name is "admin" and the password is "password" - everything lower case)

Go through the steps to configure the system, but add no satellites. (I would also ignore any suggestion of

• Regstering the product (you've done that already)
• Enabling Parental Controls
• Enabling Bitdefender Armor

The Attached Devices page should show the no satellites and whatever user devices are connected.

Select the menu item "Add Orbi satellite" and power up one of the original satellites (from the kit) in the same room as the router. Follow the directions.  Does this satellite appear on the Attached Devices page?  Any rogue satellites?

Try the same thing with the other original satellite. Still no rogue satellites?