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Forum Discussion
RBRE960 and worst support for most expensive system
I've bought Orbi RBRE960 3 pack plus 2 more RBSE960 Satellite and apparently, for some reason, I've 2 rogue Satellite, which I tried app and web interface, but could not remove those rogue APs from...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Be sure all RBS are updated to the same FW version as the RBR.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
Please post a screen capture of what your seeing on the RBRs web page and and orbi app.
Are you setting up the RBS all at once or one at a time?
Are you using a hardwired backhaul?
My setup shows the exact same with having extra satellites at the same address.
I'm using a hardwired backhaul. I've had contact with support but the same basic "its being looked at" response.
I'm betting that there's a conflict that it establishes both the hardwired backhaul and a failover to the dedicated backhaul.
It hasn't caused any issues for me other than annoyance, so I've just left it on mine after trying the reset/reconfigure several times.
I have 2 Orbi Satellites wired and 2 wirelessly connected
Did the factory reset router and all Satellites and same issue persisted. I felt stupid as I was resetting the router as the last one as rogue Satellite was still there. Perhaps it's tied to my account. I don't want to create another Orbi account and Netgear is not helping also...
UGHH!!!
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.Be sure all RBS are updated to the same FW version as the RBR.
What is the size of your home? Sq Ft?
What is the distance between the router and < >satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite <Please post a screen capture of what your seeing on the RBRs web page and and orbi app.
Are you setting up the RBS all at once or one at a time?