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Forum Discussion
RBRE960 constantly disconnects/connected with out internet
Has anyone had any success resolving this issue? It is beyond frustrating and there are many posts relating to it so clearly it is an issue with netgear not our networks. Having to turn down power an...
Thanks for your response. Much appreciated and glad these issues have been acknowledged as most likely being a wider issue. I have little time for tinkering myself right now and have a complaining Mrs due to the money spent and loss of Internet consistently.
I hope netgear acknowledge this issue themselves very soon.
I am also have the same issues with constant disconnects on devices. Some of the time, devices refuse to connect and I need to restart the router then they connect right away. I have tried a complete reset of the router and same issues persist.
On cell phones, we are also seeing Invalid Password errors when connecting. The phone will get booted then can't connect again until you reselect the Wifi.
Exact same as mine! Support refusing to respond to my emails about the issue now, I expect waiting for my free support period to end. The community here informed me on another thread that the issue is with my WiFi adapters in 3 laptops that are less than 2 years.
I have now reverted to my old linksys system and I am happy again but ÂŁ1500 poorer as a result. I will try again on the new firmware if it ever comes.What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What brand and model are the wifi adapters on the laptops? Be sure these have updated drivers...
Is it only these devices that exhibit this problem?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡How many RBS do you have deployed?
What channels are you using?
Any Wifi Neighbors near by? If so, how many?Is the IoT and Separate 6Ghz SSID enabled on the RBR?
In all sincerity, if you are still within your return window, you should return your Orbi 960 and purchase another brand. I can tell you that the Orbi 960 system is full of flaws in the firmware, with no promise of a fix in sight. I have months worth of troubleshooting and logs that show how there are numerous problems in the firmware. My problem is that I fell into the trap of tinkering and troubleshooting for too long, and lost my return ability to return my purchase. FWIW I am now able to get some utility out of the Orbi 960, but must use the router alone and cannot use either of the Orbi 960 satellites, and must reboot the router every day (I have the RBRE960 on a plug-in timer, LOL!). Yes, this is a step back from what I had with my old Orbi 850 system, which by the way, is installed in my second home and works exceptionally well.
- Sadly I am not within my return period either, I bought this 2 days before my expected completion date for the new house but for reasons I won't go into here I did not get round to using it for 6 weeks and I was then too busy to do it once I realised it was a terrible product.
I have asked support for an RMA as I assume some units work fine?! But again, they were not interested in assisting. It is disappointing and I will never buy or even recommend another netgear product will also continue raising this on social media platforms.
Thank you for sharing your experience, I am glad I am not alone but also sorry for the pair of us! I too hope to find some use for it one day.
