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Forum Discussion
RBRE960 emailing logs has string buffer bug, doesn't send the whole log, doesn't list attacks, etc.
I was doing this on my RBR50 for the last 2.5 years: Every 3am, email me the log. That also resulted in the log getting reset, so every morning I would have a copy of the previous day's log in my ema...
Is that you, Sancho?
Here is a positive update: After exactly 1 month, 4 techs, many msgs, and one phone call, I was able to talk to a Level 2 tech (Eduard), we collected a bunch of data to reflect the experience while on the phone, the zip'd file has been given to him, and the issue is now getting (re?)escalated to engineering as I type this. My final point was "The logging issue I reported was already reported by many customers, either as cases or community posts, it happens on EVERY RBRE960 shipped, with EVERY f/w version, under ANY network setup, for ALL customers of this router. This is not specific to me. Logging is simply very badly broken for RBRE960 using any f/w." He reaffirmed that this is something that simply has to work for their flagship router. Eduard will keep me updated when he gets updates/requests from engineering.
Tuna
And, after opening a case on April 11, 2022, and having gotten it escalated to ENG, and then gotten a partial fix in a private F/W that I tested and reported back on May 18 (which also made my router to not recognize my paid Armor subscription anymore), it just got closed on Aug 2, without a publicly available F/W to include that fix I tested and preferably adding other fixes to further problems I reported on that fix. Sad. Here are the last few exchanges... I'm pretty sure I won't buy anything Netgear anymore...
2022-07-25 19:46:53
And I think everyone is wondering: For this expensive flagship product, there were monthly firmware releases in Nov, Dec and Jan. Then, since Jan, for the last 6 months, there have not been any public updates to the firmware. Clearly there are bugs to be fixed that are being worked on, with some already fixed. What is the reason that this advanced product isn't getting regular updates to keep customers happy, without pesky bugs?
2022-08-02 13:32:53
Hi Tuna,
We just got an update from our ENG team. Here's their final statement regarding this concern:
"We are constantly monitoring this unit. We fix the issues being raised and add enhancements. The customer can always contact us if he sees any problem."2022-08-02 15:10:13
Not sure what value that statement adds to the issue at hand.
All the issues I reported for the last few months, now partly fixed, partly still broken, could have been fully fixed and released, and they still are not. I have already done my "customer can always contact us" part, repeatedly. It is the "We fix the issues being raised" part that didn't happen... 😞
I'm saddened by this pre-canned standard amateurishly dismissive response.2022-08-02 21:59:16
Hi Tuna,
We were informed by our ENG team that they have noted your last feedback. They also recommended to close this case now. I will be closing this case.
Your case was closed on 2022-08-02
😔We've found that there is a log corruption problem that NG needs to fix across all Orbi lines.
