RBRE960 Internet connection lost

There is no modem. I have direct connection to ISP via twisted pair cable, in my case it is UTP 5e, on the ISP side it is probably media-converter to  optic cable (it is usual in our area) Cat6 STP required to achieve stable 2.5G, but not necessary for 1G. I doubt it is a cable problem, rather Orbi has some strange reaction on something on network, probably a bug somewhere in protocols. Because it is require physical link re-initialization to resolve, but without Router reboot!

 

As CrimpOn suggested I trying to contact Netgear support, but this router was pre-owned, So I need to resolve a serial number registration issue first to do that. Then I will know is there something left from 90 days complimentary support.

FURRYe38 wrote:

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

CAT6 STP or CAT6A STP is recommended for the RBR. 

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vblack wrote:

Hi.

I have experience very strange situation with my RBRE960 system. It is loosing internet connection almost every day, sometimes twice a day (no internet, red LED light). To restore connection all I have to do is unplug internet cable and plug it back. Same behavior I have with my previous RBR850, which I switched to new RBRE960 hoping that this annoying issue is gone, but it is not.

Surprisingly that my first Orbi SRR60 - does not have this issue, neither other company WiFi router - internet stable for weeks on exactly same setup (even same LAN cable).

My current setup:

RBRE960 FW V6.0.3.85_3.1.15

Internet connection - LAN (UTP5e cable from provider, no any auth, just DHCP)

I have tried everything - resetting router, change Internet parameters to static IP (just in case).

Is there any way to see what is going on, why internet connection is lost ? How to fix this ?

Thank you.

 

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