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Forum Discussion
RBRE960 Internet connection lost
Hi. I have experience very strange situation with my RBRE960 system. It is loosing internet connection almost every day, sometimes twice a day (no internet, red LED light). To restore connection all...
It doesn't seem that we can explain why your RBRE960 system would not be able to refresh its upstream DHCP connection. It might be something in the firmware, but that would just be a guess and other RBRE960 owners running the same V6.0.3.85_3.1.15 firmware version are not seeing these daily disconnects.
You've already tried factory resetting the Orbi. Your UTP5e cable shouldn't matter, but it's still worth trying a different cable just to remove that possibility (and because it's one of the remaining things to try).
I would suggest RMA'ing your Orbi in case what got off of Ebay has some hardware fault, but you said your Orbi RBR850 system experienced the same daily disconnect behavior. That seems to point to something specific in your environment. What is your ISP and what is the brand and model of the ONT? Knowing that might reveal other clues and we can search the internet for other mentions.
Alas, one of the 'downsides' to purchasing a previously owned (i.e. used) router is no warranty. Thus, no RMA.
Section 24 of Netgear's Terms and Conditions:
24. LIMITED DEVICE WARRANTIES AND REFURBISHED PRODUCT WARRANTY FOR REGISTERED PRODUCTS
24.1 Registration. Notwithstanding other provisions in this Agreement, NETGEAR warrants to the original purchaser that if You register Your new device online with NETGEAR, the device will be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of original retail purchase (“Limited Device Warranty”). For more specific instructions on how to register Your NETGEAR device and warranty details, visit https://www.netgear.com/about/warranty/.
I agree that the cable should not be an issue. If the cable is faulty, then "no connection", not loss of internet 4-5 times per day.
I also agree that this must be connected to the specific ISP (and perhaps to a specific service area for that ISP).
