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Forum Discussion
RBRE960 keeps dropping internet connection
hi there, after almost a year of working flawlessly, my RBRE960 started dropping internet a couple of months ago. - the status on the orbi dashboard changes to WAITING - the fibre modem ligh...
so i contacted the ISP support (orcon in NZ) and, this might come as a shock, but they weren't very helpful 🙂 as soon as i mentioned the orbi they said they don't provide support for non-orcon supplied devices..
what confused me is that when i said my query was about the 5 minute dhcp lease time i was getting, they also said "not our problem" and that that was something set on my end.. is that right?
On the support for customer routers..... awful customer service. This must be a common question and they are just being jerks.
On the DHCP lease, that is done entirely by the ISP. They offer an IP lease to the router which includes the length of time it is good for.
Sometimes calling back will get you a different support rep who is more knowledgeable or empathetic.
Or... ask, "Can you connect me to Level II support? The DHCP lease is set by the ISP, not by my router."
Story.....
As one of the half-dozen people who still have a Tivo video recorder, Spectrum Cable has to provide me with a Tuning Adapter so that it can access Switched Digital Signals. (They hate this FCC rule.) One day it started blinking and I could not get it to work. Called Spectrum. No good. Rolled a Spectrum technician. Support had him replace the Tuning Adapter with one of the spares on his truck. Had him replace all the coax cable and crimp on new connectors. No good. Went through All four Tuning Adapters on the Truck. After a full shift at my house and talking to support at least 10 times, he gave up. "I have to go now. Sorry."
Before opening wine and looking up alternate networking companies, I called Spectrum one more time. Nice lady said, "oh. your account is coded wrong. it says you don't have a Tuning Adapter. Here. Can you reset it again?" Worked immediately. All those hardware swaps. All that rewiring. Worthless because some end of billing cycle process had removed the Tuning Adapter from my account.