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Forum Discussion
RBRE960 Loses internet connection several times a day
So I have the black edition RBRE960 with 2 satellites. I'm not sure why but several times a day, the router loses connection to the internet. Happens several times a day. I k ow it's not our provider ...
Who is the ISP your with?
Does the front LED turn RED or PINK when this happens?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Is IPv6 enabled on the RBR and is native IPv6 supported by your ISP?
How many RBS are deployed?
What is the size of your home? Sq Ft?
How many devices in total do you have connected?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.