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RBRE960 reboots itself daily
New RBKE963 system in service a couple of months. Recently, the RBRE960 router began rebooting on its own daily at about the same time of day. The reboots do not occur at precisely the same time, bu...
Netgear support advised refreshing firmware, moving the power source from UPS to a regular outlet, and turning off Armor, all of which was done but with no affect on the rebooting issue. Support then advised resetting the modem and restoring it manually, rather than via a backup. Before I undertook that laborious task, I turned Armor back on (why pay for a service and not be able to use it?) and at about the same time the modem ceased its frequent reboots. It's been about three weeks now without an issue. Unfortunately, I have no idea what caused the reboots to begin or to stop.
Wonder if the RBR or Armor got into some bad state.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡Right. Always keep recent backups. I was a bit surprised that Netgear support advised against restoring from backup after resetting the router. The reason given was that "any incorrect settings that may have caused the rebooting issue would be restored." Of course the same result could occur from manually restoring those same settings, but with many more hours of effort.
Yes, so here's the deal for back ups. Backups are good. Have a backup saved for each version level of FW your on. Were seeing bad behavior with cross version backups from older versions of FW being loaded on newer versions of FW. Seen with with other router mfrs as well. As FW gets developed and changes are made, this may lead to some incompatible saved backup data that was saved on older versions of FW. So why we say if problems are seen after a FW update and normal troubleshooting suggestions don't work, a factory reset and setup from scratch is last resort. Usually fixes the problems seen if users FW update and continue or have loaded a backup from a older version of FW. After a fresh reset and setup from scratch, save off a NEW backup on this new version of FW. If users don't see any problems after a FW update, It's recommended to save off another NEW backup to file on this new version of FW. Keep the backups at same level of FW version and you'll be ok if and when you need to reset and restore from backup.