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Forum Discussion
RBRE960 terrible product
Recently upgraged from RBR50 to RBRE960. Product should not have been released without proper testing. I have spent many hours with tech support trying to get the 6E to work. The case goes to the ...
Hello Badexperience
Thank you for sharing your experience. NETGEAR continually evaluates opportunities to improve and takes meaningful actions to ensure our customer's overall experience is exceptional.
I'll be sharing your feedback with our internal teams to determine what can be done to enable our 1st level tech support teams to better assess the root cause of an issue such as this.
Now that you've been able to unblock the appropriate port on the Comcast device, are you having any other issues with the Orbi Mesh System?
We're eager to help.
Kind Regards,
Christine
Please read all the comments, no just the issue with port 25. The absolute lack of ownership by engineering is shocking as well as your company’s policy that requires the customer to call every six days . If no call is received by NG then the case is closed. That is awesome for the stats NG can publish and raises received for closing cases, but has zero regard for the customer. How is a system like that allowed to be in place?