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Forum Discussion
RBRE960 terrible product
Recently upgraged from RBR50 to RBRE960. Product should not have been released without proper testing. I have spent many hours with tech support trying to get the 6E to work. The case goes to the ...
I just received an apologetic email from engineering after I have already received a return for refund authorization. For those that are still stuck with this modem, to be very clear, the guest network will not give access to the internet but the non-guest network will. For those confused about the setup, each network, business and domestic has it own Comcast (ISP) feed going to its own modem (2). They are completely separate systems with their own modems, routers, switches, and range of addresses. This is not common but it allows a good base line for troubleshooting and is necessary for security reasons.
What I am most troubled by is the response, or lack thereof, from the tech support department. BTW the extra support plan was paid when purchase was made, so much for their priority handling. As someone else said, it seems profit over decent service is the prime motivation. I just don’t have the time to help them beta their product.
What I am most troubled by is the response, or lack thereof, from the tech support department. BTW the extra support plan was paid when purchase was made, so much for their priority handling. As someone else said, it seems profit over decent service is the prime motivation. I just don’t have the time to help them beta their product.
Further, the 6E does not and has not worked. After several hours, one tech was able to get the network to show on the available networks but it showed as having no signal strength and was not reachable. That was the closest to resolution after many hours. At times the modem needs to be rebooted to get internet connectivity where the RBR50 worked great. Cameras on the network created by the RBRE960 drop and never did on the RBR50 it replaced. Another concern is there is no way, according to tech support, to import or convert a config file from a RBR50 to a RBRE960. If you have a smart home with programming to devices with reserved addresses, this is absurd for a high end router.