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Forum Discussion

BaneSilvermoon's avatar
BaneSilvermoon
Guide
Apr 27, 2022

RBRE960B compatibility with BGW320-500

Hi,  I'm currently running an AT&T Fiber connection with a BGW320-500 modem/router combo unit. First week of March I picked up an Orbi RBRE960B and swapped out my old Netgear Nighthawk for it. I i...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 15, 2022

Ok, well, i believe theres nothing else we can do here in regards to this. This needs to be looked at by NG and Arris to see whats happening and where the fix can be effected. Something NG and Arris will need to dive into.

Blanca_O KevinLiT 

TC_in_Montana's avatar
TC_in_Montana
Virtuoso
Jun 15, 2022

BaneSilvermoon Xkennw FURRYe38 

 

I find this interesting.

 

When you talk about disabling your 6GHz network - are you talking specifically about unchecking the box under the entry labeled    6 GHz Wireless Settings on the Wireless tab?

 

This does not enable/disable 6GHz SSID -  this enables/disables a separate 6GHz SSID -  separate being a different 6GHz band from the standard SSID used by the Orbi.   To better explain this -   If my Orbi SSID  is called NETWORKABC,  I have a NETWORKABC SSID broadcasting on 2.4GHz, a NETWORKABC SSID broadcasting on 5GHz, AND a NETWORKABC SSID broadcasting on 6GHz.   

 

If I enable the 6GHZ ONLY band using the   6 GHz Wireless Settings   in the Wireless tab, then I get another SSID broadcasting on the 6GHz band using the name that I provided in that setting.

 

At least that is what MY 960 is doing.

 

So - just curiously - are you providing the same SSID as used on your regular ORBI network in this area - thinking you will have the same network name across all three bands?   If so, is it possible that you are creating two SSIDs under the same name on the 6GHz band using same channel -  thereby causing something funky to happen?    If so, maybe try a different SSID name under that special 6GHz band and see if it corrects that issue.

 

To verify that your Orbi 960 and MY Orbi 960 are functioning the same -   can you verify that you can connect to the 6GHz band using the regular Orbi SSID after turning OFF (unchecking) the  6 GHz Wireless Settings     box where it says "Enable 6GHz only network" and hitting apply.    If you can not connect on the 6GHz band using the regular Orbi SSID - you may need to forget the Orbi SSID in network settings, then try and reconnect using the device that is 6GHz capable.   It also helps if you are on Windows 11 to verify that it is actually on 6GHz - I'm not sure all Windows 10 releases are supporting 6GHz correctly yet.

 

 

 

Thanks!