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Rxich's avatar
Rxich
Aspirant
Apr 18, 2024

RBS & RBR 750 updated to 7.2.6.31 frm 3.2.16.22-management interface inaccessible

I followed the instructions and had to manually update after looking for auto updates for 3 days and got nothing. Did the sats first, then the router..They came back up fine and I have internet, but ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 19, 2024

If you configured Dynamic IP address for the RBR and FW was updated, during the reboot, the RBR may have got a different IP address from the host router. Thought orbilogin.com should work as well.

 

If you don't find that the RBRs UI is not accessible from the host routers given IP address to the RBR and RBS, Then do a full factory reset and setup from scratch and setup from scratch.

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2356834/highlight/true#M52575

This IS mentioned in the FW update notes I posted here if problems are experienced after a FW update:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/New-RBR750-RBS750-Firmware-Version-7-2-6-31-Released/td-p/2373502/jump-to/first-unread-message

 

Also for AP mode, to be sure that you can access the RBRs web page, it's recommended that you set a Static IP Address configuration on the RBR for AP mode so that the IP address doesn't change and you know the IP address and can get in when needed. I use this all the time and have never had a problem getting into the RBRs web UI after a FW update while in AP mode. 


Try posting here in the forums before calling NG phone support. It's free here. 

 

Rxich wrote:

I followed the instructions and had to manually update after looking for auto updates for 3 days and got nothing. Did the sats first, then the router..They came back up fine and I have internet, but no management interface at all. I have rebooted, no luck. I have power cycled, no luck. I can ping the router and a port scan of ports 0- 99999 shows no open ports. Wifi and internet are working tho.

My orbi system is in AP mode. I might be able to telnet in and fix it, but Netgear disabled telnet, because I guess we don't actually own these products?

 

I am in awe that 2 YEARS AGO this problem was discovered, and today it is still an issue. Unreal, I'm done with Netgear. And the best is they want to charge me for support. If they can't handle firmware updates, I should trust them to troubleshoot issues? 

 

Anyway someone mentioned that Netgear pushed an update to their routers to fix it, but no way in hell am I paying for that. Are there any community members who figured out the fix? And sorry for the rant but this is just unreal.

I should have NEVER updated

 

 

Rxich's avatar
Rxich
Aspirant
Apr 20, 2024

Thank you both for responding. My Oribis are in AP mode because I use PFSense as my router. Both the router and sats have a IP reservation within PFSense based on their MAC addresses. Funny thing is I can ping both the RBR and RBS no problem and I'm actually using the WiFi right now, just the management interface is totally inaccessible . Using Netanalyzer I did a port scan from 0-99999 and the RBR & RBS's have zero open ports. I didn't want to do a factory reset as I thought I read another user who had no success even after a factory reset and didn't want to waste my time. I've owned over 10 different routers and even have flashed custom firmware on my routers and I can't believe Netgear's lack of QC.

 

Thanks again for your response