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Forum Discussion
Rxich
Apr 18, 2024Aspirant
RBS & RBR 750 updated to 7.2.6.31 frm 3.2.16.22-management interface inaccessible
I followed the instructions and had to manually update after looking for auto updates for 3 days and got nothing. Did the sats first, then the router..They came back up fine and I have internet, but ...
Rxich
Apr 24, 2024Aspirant
Thanks for asking. I know I can factory reset but I am frightened because right now I have working wifi, but If I reset and still can't get at the management interface I'm screwed. I work from home so connectivity is crucial.
Can you please share your vast experience, has a factory reset helped people in my situation? Do you feel like it's a 50/50 shot or does it work in the majority of cases?
Thank You and Netgear needs to put you on the payroll
FURRYe38
Apr 24, 2024Guru - Experienced User
In most cases resetting everything will and does get things going again and yes, if you factory reset, and setup from scratch as seen here the the PDF file:
Using a wired PC and web browser, you should re-gain the RBR and RBS management pages.
I recommend taking time out side of work and when you have time to do this. I've give an hour of free time to be sure.
Bring the RBS to same room or near the RBR, say 15-20 feet distances from the RBR to ensure that all will be connected before and during the factory reset and setup from scratch. I made specific notes on doing this and watch to do and look for after you trigger a factory reset, along with wait for the RBS to auto connect to the RBRs default SSID before you begin to walk thru the setup routine. Helps ensure that the setup routine finds the RBS and gets them setup as well.
Be sure to write down all importance information you need during the setup routine.
If your not fully comfortable is doing this, you might find a friend, neighbor or family member to help you out with this.
- RxichApr 24, 2024Aspirant
So I did a 30-30-30 reset, restarted, tried to connect via laptop directly to RBR and via Orbi app(system was previously registered in Orbi App)-No Luck.
Did another 30-30-30 reset, same failure, but the RBR was broadcasting its default SSID and I was able to connect to WiFi, but no response on management page and no start/setup page
I cut power and went off to get some food. Read your instructions, tried the 15 second FR and per your instructions. I used a laptop and a cable from the laptop to the RBR's LAN port, since the Orbi app was still failing to setup the RBR. Then on the laptop, for the 27th time I went to the default IP 192.168.1.1 of the RBR and it finally loaded the setup page.
I am back in business!!
One lingering issue I can't login to the sats, although they appear to be connected and broadcasting. I used to be able to login to the sats via their reserved IP address. Wondering if I should try FR the sats?
As you instructed I setup the sats first via WiFi then switched to my wired backhaul, as I had before. But even tho the RBR reports sats are connected, and sats are broadcasting, I can't connect to their management webpage. I also noticed with this new firmware that the login prompt looks different on the sats, not sure if that is indicative of anything.
I can't think you enough for your persistence in replying/helping, it is greatly appreciated.
- FURRYe38Apr 24, 2024Guru - Experienced User
Does the RBR check FW update page show the RBS being on same FW level as the RBR? Just check here. Don't do anything else here.
Probably need to FR the RBS using 15 second press and I'd try adding them using the RBRs Add Satellite feature seen on the RBR web page. I would also select the REMOVE button for each RBS on the RBRs connected devices page. Then once the RBS have been FR, try to re-sync them. Id' do this one at a time. If you get one RBS to fully connect and access it's web page, turn it OFF then re-sync the 2nd one. I know this is a pain and hassle. Is frustrating for sure.
- RxichApr 25, 2024Aspirant
Yes they all are on the same firmware level and I updated exactly per the instructions. And if https is the core issue I shouldn't be able to connect to the RBR, but i can. I do not have "use https" checked off in the router config
- schumakuApr 25, 2024Guru - Experienced User
For about a decade (or exact at last 14 or 15 years) overly smart Web browser makers decided to refuse http basic auth login.
Leaving any hacks, mods, or tricks alone: Use https instead!
Factory reset of the appliances does not fix anything.