Forum Discussion

Apprentice

Jul 19, 2022

RBS 750 Constantly disconnecting

I have this exact same problem (have had it now for several months) and it is so annoying. Only the devices connected to my satellite on the far side of the house and back deck (TV) are affected. I...

FURRYe38

Guru - Experienced User

Jul 25, 2022

Any progress on this?

cpmassen wrote:

Thanks for the help. I spoke with the ISP and they are sending out a technician to troubleshoot & hopefully raise the power levels a notch or two. What is the most updated firmware for my two devices? Are there any manual downloads I can try to help fix things also?

cpmassen

Apprentice

Jul 25, 2022

Thanks for checking back in. The technician came out and said all my levels for for downstream power levels are good and in the appropriate levels didn't need any adjustments. I showed him the details of this webpage https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311 and he said being near 0 was the goal. So after he left I completely set my Orbi system back up from scratch again and haven't had an issues for the last 16-18 hours. I still don't have confidence the issue won't come back again as it has done this before after a full reset of the system.

FURRYe38
Guru - Experienced User
Jul 25, 2022
Can you post another cable connection status page please?

Last one you posted was -8.something range. Thats not near 0 thats blow zero...
cpmassen
Apprentice
Jul 25, 2022
Cable connection screenshot #1
cpmassen
Apprentice
Jul 25, 2022
Cable connection screenshot #2
FURRYe38
Guru - Experienced User
Jul 26, 2022
Ok, so levels are with in specs however on the low side or below zero. This is not perfect but Ok for now.

You still have some correctables but no un-correctables. This is probably ok for now as well.

Let the system run for a while and see how it goes...Let us know if you see problems again.