NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

centaros's avatar
centaros
Aspirant
Sep 02, 2021
Solved

RBS 750 out of sync after rebooting the router

Hi,   I once rebooted my RBR750 and one of my RBS lost sync.. it showed solid magenta. So I tried the sync few times but it never made it working again. Then I deleted the satelite in the router c...
  • FURRYe38's avatar
    FURRYe38
    Sep 03, 2021

    IF you removed the RBS from the RBR, try a factory reset on the RBS by pressing the reset button for 15 seconds then release. Then try to re-sync to the RBR. Try a factory reset on the RBR and RBS as last resort. 

     

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Sep 03, 2021

Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update? Pull the power adapters from the wall outlet. 

centaros's avatar
centaros
Aspirant
Sep 03, 2021

Hi FURRYe38 ,

 

I tried few thing based on what you mentioned. But they didn't work. Please take a look.

 

Trial #1

  1. Pull the satellite power adapter from the wall for 1 min and put it back
  2. Pressed the sync button of the satellite
  3. Ran the sync process in the app. Sync failled.
  4. Got solid magenta LED on the satellite.

Trial #2

  1. Pull the satellite power adapter from the wall for 1 min and put it back
  2. Pressed the reset button for 10 seconds (nothing happened)
  3. Pressed the sync button of the satellite.
  4. Ran the sync process in the app. Sync failled.

Trial #3

  1. Pull the power adapters of modem, RBR750 router and the satellite from the wall for 1 min and put them back.
  2. Got solid magenta LED on the satellite.
  3. Pressed the sync button of the satellite.
  4. Ran the sync process in the app. Sync failled.

-JL

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 03, 2021

    IF you removed the RBS from the RBR, try a factory reset on the RBS by pressing the reset button for 15 seconds then release. Then try to re-sync to the RBR. Try a factory reset on the RBR and RBS as last resort. 

     

    • centaros's avatar
      centaros
      Aspirant
      Sep 03, 2021

      Hi FURRYe38,

       

      I tried this - 

      1. Long press the reset button of RBS little bit more than 15 seconds. The power led was blinking orange while I was pressing.
      2. After releasing the button, the front LED started flashing white.
      3. I waited about 2 minutes then front LED became solid white.
      4. I pressed sync button once and did Add Orbi Satellite in the web GUI.
      5. The satellite's front LED started flashing white during the process. Then it got off and sync failed.
      6. I repeated #4. The LED got solid magenta.

      -JL

      • centaros's avatar
        centaros
        Aspirant
        Sep 03, 2021
        Reset everything including the router and the satellite started working again.