Setup: I have a Metronet fiber optic modem that is connected to a Firewalla Gold (DHCP mode). The Netgear Orbi router is in AP mode connected to the Firewalla. Then, I have two satellites (RBS 850) hard wire connected via cat6 through my house. This system has worked flawlessly for years. I do occasional reboots when there is a problem. Problem:My satellites have dropped off the system. I get a solid magenta light (unable to obtain IP). I have tried to reboot just the satellites. And, I have rebooted the entire system and incrementally powered the appliances in order from the modem down to the satellites. I still get the same result. There is nothing that has changed on my system. I just noted the satellite in my living room was magenta. Any suggestions on how to fix this? Firmware VersionV4.6.14.3_2.3.12

The most obvious place to examine is the cable path. With typical home wiring, there will be a number of RJ45 connectors plugged into RJ45 jacks. (Maybe there is even a switch in the path, which means more connections.) What happens if the satellite is temporarily located next to the router and connected directly to the router with a short patch cable?

I haven't tried them. I have a switch for each one. The other devices connected still show a stable connection. It's just the satellites. I thought it was odd that it's affecting both of them at opposite ends of the house. I'll try to move them. It will take some work.

What is the Mfr and model# of the ethernet switch in the configuration? Do they connect and work correctly when connected directly behind the RBR? The RBS needs to be connected behind the RBR: https://kb.netgear.com/000051205/What-is-Ethernet-backhaul-and-how-do-I-set-it-up-on-my-Orbi-WiFi-System 📡 Has a power off for 1 minute then back ON with the ISP modem and router been performed?Be sure to restart your network in this sequence:Turn off and unplug modem.Turn off router and computers.Plug in and turn on modem. Wait 2 minutes for it to connect.Turn on the router and wait 2 minutes for it to connect.Turn on computers and rest of network.

They're in the same configuration that I've had since 2020 when I got them. One of them turned solid blue for a minute. The admin page is showing they're both good with IP addresses. The switches are downstream of a larger network switch. All of my switches are Netgear. The path goes: modem > Firewall Gold (DHCP mode) > RBR (AP mode) > network switch > smaller network switches > RBS I've done the power off sequence. I usually leave everything off for 5-10 minutes and then power up each device starting with the modem. I wait until it's fully on and connected before I move to the next device.

Still doesn't give the model# info of the swtiches. Has anything changed on the Fireall appliance device. Is the RBR in AP mode using Dynamic or Static IP address configuration? Somthing to try, disconnect the RBR from the Firewall device and then configure router mode. See if the RBS get an IP address in this mode and the front LED turns OFF. Takes 3 minutes for this to happen.

RBS 850 won't take an IP address | NETGEAR Communities

28 Replies

CrimpOn
Guru - Experienced User
May 23, 2023
The most obvious place to examine is the cable path. With typical home wiring, there will be a number of RJ45 connectors plugged into RJ45 jacks. (Maybe there is even a switch in the path, which means more connections.)

What happens if the satellite is temporarily located next to the router and connected directly to the router with a short patch cable?
- KevanC
  Aspirant
  May 23, 2023
  I haven't tried them. I have a switch for each one. The other devices connected still show a stable connection. It's just the satellites. I thought it was odd that it's affecting both of them at opposite ends of the house. I'll try to move them. It will take some work.
  - FURRYe38
    Guru - Experienced User
    May 23, 2023
    What is the Mfr and model# of the ethernet switch in the configuration?
    
    Do they connect and work correctly when connected directly behind the RBR?
    The RBS needs to be connected behind the RBR:
    
    https://kb.netgear.com/000051205/What-is-Ethernet-backhaul-and-how-do-I-set-it-up-on-my-Orbi-WiFi-System 📡
    
    Has a power off for 1 minute then back ON with the ISP modem and router been performed?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

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RBS 850 won't take an IP address