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Forum Discussion
Rbs350 blinking magenta once every x-days/weeks
We have bought an orbi system rbs350 with two satalites. Since the beginning the satalites show a backhaul problem onve every x-days or sometines x-weeks. Once thet reach this status the only thing you can do is unplug them and reconnect, then everything is ok again for the same amount of time.
The satalite still maintains its wifi output and if your phone (or what ever device) is connected to that node your are completely isolated from the other devices.
I have tried updating to the latest firmware, reset the satalite, reset the router, reset bot router and satalite. I now have disabled all orbi functions and they act as wifi accesspoint to my ISP’s router (unwanted situation) but still have this problem. I did this to test if there could be any DHCP race condition conflict beteeen the teo routers (although at first the ISP’s router was connected to the WAN port so in theory this can not happen and i always connect in this way)
Never the less, intried to see if the device log’s would display anything strange but there completely empty.
It can not be the distance, i already moved 1 unit from upstairs to downstand and the maximum distance between rbr and rbs now is 5mtr with 1 wall in between but still the same problem occurs.
I van not identify any triggers for this behaviour either.
I’m starting to loose faith in the netgear orbi at the moment as i’m struggeling for over 1,5years now, please help me
The satalite still maintains its wifi output and if your phone (or what ever device) is connected to that node your are completely isolated from the other devices.
I have tried updating to the latest firmware, reset the satalite, reset the router, reset bot router and satalite. I now have disabled all orbi functions and they act as wifi accesspoint to my ISP’s router (unwanted situation) but still have this problem. I did this to test if there could be any DHCP race condition conflict beteeen the teo routers (although at first the ISP’s router was connected to the WAN port so in theory this can not happen and i always connect in this way)
Never the less, intried to see if the device log’s would display anything strange but there completely empty.
It can not be the distance, i already moved 1 unit from upstairs to downstand and the maximum distance between rbr and rbs now is 5mtr with 1 wall in between but still the same problem occurs.
I van not identify any triggers for this behaviour either.
I’m starting to loose faith in the netgear orbi at the moment as i’m struggeling for over 1,5years now, please help me
1 Reply
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Has a factory reset and setup from scratch been performed since last FW update?
