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Forum Discussion
RBS350 satellites lose sync with RBR750
Hello all, I am having issues with my brand new Orbi system. I have a RBS750 router and two RBS350 satellites. The satellites will not maintain a good backhaul sync status. I have tried resett...
While I am happy to "pile on" Netgear, in this particular instance could it be possible that the original purchase was the RBK653 package? As the data sheet explains, the RBK653 comes with one RBR750 router and two RBS350 satellites:
https://www.downloads.netgear.com/files/GDC/RBK653/RBK653_DS.pdf
I almost always toss the original packaging, and turn to my Amazon account to see exactly what I purchased over the years.
Well... I purchased the Orbi in Oct of 22 so it's still under warranty. I understand that the kit (RBK653) did come with the RBS350 satellites BUT there was one time that a support agent told me that those satellites were not compatible with the RBR750 and that was why they would not stay in sync.
The issue I have is that I no longer have a support contract so how would I initialize a case for a warranty replacement?
The issue I have is that I no longer have a support contract so how would I initialize a case for a warranty replacement?
While the 90 days of 'complimentary support' have expired, the one year warranty is still in effect. Log into my.netgear.com , select the product, then click on the link at the bottom of the page: