RBS350 won't reset

Try a full on factory reset on the RBR and RBS using this process? 

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2356834/highlight/true#M52575

What FW version is loaded on the system? 

Had a FW update been performed recently? RBS need to be updated first then the RBR lastly.

---

Geeza wrote:

Like others, I am having issues with one RBS350 satellite flashing white. It is showing in the Orbi app as part of the network but offline. So far I have done the following:

 

1. Tried the sync buttons
2. Reset the satellite using the hole on the back. Turned orange, then back to flashing white (it is still showing in the app afterwards but I can't find a way to remove it.
3. Checked firmware - It is out of sync with the RBR350 router, so that's probably an issue and I need to manually update firmware.
4. Tried to log in using IP address of orbilogin.net and 1.192.168.1.1. to update the firmware, connect to the router directly using CAT6 cable (also tried wireless). I can get a login page using orbilogin.net, but it won't accept the password. I don't recall ever changing it, but admin and password don't work.
5. Tried to reset the satellite admin password from a prompt on the browser login screen using the serial number. It tells me the number is incorrect despite multiple correct attempts.
6. Tried to reset the router admin password instead, same deal, says the serial number I'm using is incorrect.

I'm now stumped after following all the solutions from previous cases. I tried to reach out to Netgear support, but the only option they give me is to ask the community as the device is more than a year old.

 

It's frustrating there is absolutely no way to reach Netgear for support, but hopefully someone from their team is checking these posts.

 

Is there anything else I can do?

 

---