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Forum Discussion
RBS750 connected but not showing up in both app and browser
Hi All, My current setup is an RBR750 router with two RBS750 satellite. Having issue with one of my satellite where it is connected to the network (I have one device connected via wire to the sa...
Hi,
First of all, thanks for the reply.
Yes RBR is in router mode.
My apology for not making it clear earlier, but the two satellites are wirelessly connected to the router. There is a PC that is wired into the problematic satellite that i can confirm connected to internet (which shows that the satellite is actually connected even when it is not showing). The problematic satellite was connected in the past with intermittently showing as not in app. As part of recent troubleshooting, i removed the satellite and try to re add it where this time i cant even show it at all even though it is connected
First of all, thanks for the reply.
Yes RBR is in router mode.
My apology for not making it clear earlier, but the two satellites are wirelessly connected to the router. There is a PC that is wired into the problematic satellite that i can confirm connected to internet (which shows that the satellite is actually connected even when it is not showing). The problematic satellite was connected in the past with intermittently showing as not in app. As part of recent troubleshooting, i removed the satellite and try to re add it where this time i cant even show it at all even though it is connected
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️
What browser are you using? Is this happening in different broswsers?
What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?