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RBS750 drops wired connection to RBR 750 and reverts to wireless
House has thick granite walls so CAT5 wiring to every room connected via Netgear GS324 switch. Orbi set up as follows - fibre internet wired to the WAN port on the RBR750, RBR750 wired to the switch...
If things are working, leave it and let it run.
At some point, I'd recommend you downgrade the system back to v.21 and avoid v.31. We can't recommend v.31 currently.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-SystemGood luck.
First - the device list in the Orbi app is untrustworthy - don't worry about that.
Second - determine the RBS's IP address from the router admin web page Device List, and then go to its debug page - for example, 192.168.1.148/debug.htm
You will see, as in the picture below (note - the rest of the info is different - we have different Orbi models), a "Hop count" figure - if it's not 1, nothing can connect to it. If you see blank or 0, power cycle the RBS and see if you can then connect to it. If it's one, it's another issue.
If the Hop Count is 1 (which it should be:)
Can you connect with ethernet to the RBS when WiFi connection does not work? What is the failure scenario - do you see your Orbi Network's SSID for a device, but it gives you a failure message? Or do you not even see an SSID in the "Available networks" list for the device to connect to WiFi?
Thanks - it has a Hop Count of 3. Is that good or bad?
Sorry, looking at the wrong satellite, hop count is 1
That sounds better. What satellite has hop count 3? I would still like to see your Network Map.
Interesting. I wonder what network topology your network has among the Orbis. If you have the Orbi app on an iOS or Android device, can you screen shot the Network Map diagram? On iOS, tap on "Satellites" in the blue on the main page. It looks something like this:
Thanks Donawalt, half an hour ago the satellite (Gym in attached) was showing wireless, now it is showing wired
And now it is showing wireless. I've touched nothing ...
Satellite page on Orbi app
Thanks - I see where a satellite could be showing hop count 3. For example "Spare bedroom" has to go 3 hops to get to the router.
