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Forum Discussion
rbs750 intermittently losing internet connection to rbr750
Hi!
I have been having issues and have been working with support since October 2022. The satellite loses internet connection intermittently (ethernet and wifi). It happens anywhere from a few s...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
It is an Xfinity Xb7 model number: CGM4331COMin bridge mode.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
I have tried multiple new Cat6 cables.
Is FW updated to same version as RBR?
The FW is the same on both base station and satellite.
How was the system updated? Via Auto Update, Orbi app or manually loaded the RBS first then RBR lastly using a PC and web browser?
I downloaded the base station and satellite firmware and manually updated the system via the web page.
What is the size of your home? Sq Ft?
3200 sq ft.
What is the distance between the router and
satellite(s)? 30 feet or more is recommended in between RBR and RBS
️ to begin with depending upon building materials when wirelessly connected.
The satellite is 35 feet away from the base station. On drywall between the two.
What channels are you using? Auto? Trysetting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
I have tried the different combinations of 2.4 and 5Ghz channels. I can see six different wifi networks around me.
Are any of the following enabled on the RBR?
Armor, SPC or Traffic Meter?
I do not have any of those enabled.
Lets try setting manual channel 1 and 40 on the RBR.
Then set the RBRs transmit power to 50%. Set 20/40Mhz Coexistence to 40Mhz only. Under Advanced Tab/Advanced Settings/Wireless Settings
When the RBS is ethernet connected, is the connection directly in back to the RBR or is there a LAN switch inbetween the RBR and RBS? Brand and model if one is used.
What CAT# lan cable was used? CAT6 is recommended.
Lets try setting manual channel 1 and 40 on the RBR.
Then set the RBRs transmit power to 50%. Set 20/40Mhz Coexistence to 40Mhz only. Under Advanced Tab/Advanced Settings/Wireless Settings
Ok. I made the above changes late last night. I am still getting intermittent disconnects this morning.
When the RBS is ethernet connected, is the connection directly in back to the RBR or is there a LAN switch inbetween the RBR and RBS? Brand and model if one is used.
What CAT# lan cable was used? CAT6 is recommended.
I was using a Netgear GS108 gigabit switch to connect to the satellite. However, I removed it back in October when I started getting intermittent connection issues.
I do not have a LAN switch between the RBR and RBS. I have tried both Cat5e and Cat6 cables.
"I was using a Netgear GS108 gigabit switch to connect to the satellite. However, I removed it back in October when I started getting intermittent connection issues" So it was working well with this in place?
It was working great from February to October. Then I started getting the intermittent drops from the satellite. That is when I removed the switch to see if it was the issue.