NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

joe_var's avatar
joe_var
Aspirant
Jun 07, 2022

RBS750 not connecting to RBR750

Hi all,   First of all sorry if someone already posted this issue here but I was unable to find the exact same issue on my own.   I bought a RBR750 with 2 RBS750 satellites, and managed to connec...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 07, 2022

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

joe_var wrote:

Hi all,

 

First of all sorry if someone already posted this issue here but I was unable to find the exact same issue on my own.

 

I bought a RBR750 with 2 RBS750 satellites, and managed to connect th router with the first satellite without an issue. I have been trying to connect the second one for 2-3 days lately but I am unable to connect it.

I tried:

- plugging the satelitte to power and follow the step on the orbi app but the satellite just keeps flashing white and is never detected

- doing factory reset and re-doing the steps on the orbi app, but still flashing white and not detected

- bringing the satelitte to the same room as the router... no luck

 

what else can I do? I am not able to send a message to Netgear on top of that...

 

thanks

Joe

 

  • joe_var's avatar
    joe_var
    Aspirant
    Jun 10, 2022
    FURRYe38 wrote:

    What Firmware version is currently loaded?

     

    The loaded SW is V4.6.5.14_2.0.54.

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    The modem is from SAGEMCOM and model is LIVEBOX 5 from Orange France.

     

    thanks a lot in advance.

    Joe

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jun 10, 2022

      Does the RBS connect to the RBR if you ethernet connect it to the back of the RBR? 

      Does it get a IP address for the RBS seen on the RBRs web page? 

       

       

      Your ISP modem seems to have a built in router and wifi already. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
      https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
      Couple of options,
      1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
      2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
      3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop 

       

       

      • joe_var's avatar
        joe_var
        Aspirant
        Jun 14, 2022
        FURRYe38 wrote:

        Does the RBS connect to the RBR if you ethernet connect it to the back of the RBR? 

        Unfortunately no... is does not connect and continue flashing white!

         

        FURRYe38 wrote:

        Does it get a IP address for the RBS seen on the RBRs web page? 

        I have another satellite (I bought a pack of RBR + 2 RBS) connected to the router wirelessly and it does have an IP address.

         

        FURRYe38 wrote:

        Your ISP modem seems to have a built in router and wifi already. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
        https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
        Couple of options,
        1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
        2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
        3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop 

         I am not expert, but with my previous Orbi pack I never add an issue (only RBR + one RBS). This new one that I have today, also works fine with RBR and one RBS... I just don't get why can't I connect the second RBS and why it remains flashing white and nothing seems to make it stop.

         

        thanks a lot for your help.

         

        Best regards,

        Joe