RBS750 Oreedoo - Unable to Update Firmware

Question

I am writing to request urgent assistance with updating the firmware on 2 Netgear satellite units (Model: RBS750). I acquired these satellites during my stay in Qatar and while subscribed to Ooredoo. Since moving to my home country and attempting to set them up again, I've encountered numerous issues (Problems with daisy-chaining and wired backhauling, Performance bugs and continuous disconnections and sometimes sudden & repeated disconnections from the router).

I am unable to update their firmware as they appear to be locked by either Ooredoo or you:

Current Firmware Version: V4.6.5.37_0.0.36
Latest Available Netgear Version: V7.2.7.15 (as per your website)

I have already contacted Ooredoo, and they confirmed they cannot provide support to update nor unlock the firmware, explicitly instructing me to reach out to Netgear support for a solution. These devices have served me very well and I believe a simple firmware update is going to address all of these issues.

Could you please advise on how to update their firmware? or if necessary, obtain the tools to override their firmware lock with generic Netgear firmware?

Any resolution to this critical problem would be highly appreciated, your my only support here, I really hope you could help me on this.

FURRYe38 · Answer

What is ooredoo? ISP?&nbsp;
&nbsp;
Do you have a RBR that the RBS connect too? RBS need a RBR to connect too. What is the RBR model#
If you have a RBR, this will depend on model# of the RBR if the RBS should and can be updated.&nbsp;

CrimpOn · Answer

There was a discussion back in 2022 about a similar issue with an Orbi WiFi system provided by Ooredoo:
Ooredoo Orbi | NETGEAR Communities
&nbsp;
This is not a trivial process.
https://kb.netgear.com/000059634/How-do-I-upload-firmware-to-my-NETGEAR-router-using-TFTP-from-the-Microsoft-Windows-Command-Prompt
&nbsp;
&nbsp;

MajDroid83 · Answer

Yes I have an RBR (RBR750 to be specific)

MajDroid83 · Answer

Tried both TFTP and nmrpflash extensively with no success, maybe it doesn't work on newer devices compared to what has been provided in the linked thread! Maybe I don't know.

I don't know what other options left for me to override the built-in firmware.

CrimpOn · Answer

As long as you are having fun.......
&nbsp;
There is some confusion over which IP address the RBS750 satellite will assume when Factory Reset. (This is critical because the computer that has a Static IP address and is running TFTP or nmrpflash must be in the same IP subnet as the satellite.)&nbsp; Some references say the satellite will appear at 192.168.1.250 and some say it will appear at 192.168.10.250.&nbsp; The User Manual
https://www.downloads.netgear.com/files/GDC/RBK752/RBK752_UM_EN.pdf
says on page 130:

This means that the computer running TFTP must be set to a static IP in 192.168.1.x (with subnet 255.255.255.0) and TFTP must be set to transmit the image to 192.168.1.250.
&nbsp;
My last experience using TFTP was frustrating.&nbsp; It failed five times in a row. (grrr. reaching for the hammer)&nbsp; Then, what else do I have to do right now?&nbsp; Try fix worked!
What I infer from the experience is that "timing is everything".

Try to start the transfer too soon, and the satellite is not ready to accept a TFTP connection: fail.
Wait too long, and the satellite has stopped listening for a TFTP connection: fail.
It it "just right", and: success!

&nbsp;
The RBR750 (router) should appear at 192.168.1.1

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RBS750 Oreedoo - Unable to Update Firmware

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