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Forum Discussion
RBS750 pulses white forever. Can't request a replacement support website 'somethingWentWrong'
One of the RBS750 satellites that came with my Orbi AX4200 bundle is now permanently pulsing white. I have performed a hardware reset as part of trying to reconnect it to my router, but it flashes wh...
FURRYe38 I appreciate the information but as far as I can tell it doesn't apply to my situation. First, I didn't update anything to initiate this problem. The RBS simply lost connectivity and pulses white permanently and will not reconnect. The RBR and all other satellites are functional and on the latest firmware. I only tried manually updating the failing RBS via wired connection after multiple other trial solutions which were not sucessful.
Factory resetting the RBS doesn't appear to be working. After doing the reset procedure with the paper clip, the RBS still comes up pulsing white permanently. First it blinks white, then after a few seconds, goes to a pulsing white (color fading in and out instead of blinking). In that state, with a wired connection to the RBS at 192.168.1.250, when I hit the device via a web browser, I get an error page from the RBS. I have tried variations of the reset with techniques found in this forum, but nothing has made any difference, it comes up with a pulsing white light and is not accessible in any way I've been able to discover.
I believe I need a replacement unit. I appreciate that you included the link to the Netgear support page in your response. I had already visited that page many times and attempted to request a hardware replacement, but the page responds "somethingWentWrong" when I submit the replacement form. I have tried from multiple machines with different browsers, in case it is a Chrome- or Edge-specific problem. It is not possible to submit the replacement request.
I am outside of the 90 days tech support window but the unit is still under warranty. But because of the website problem, Netgear has successfully created an impenetrable barrier to me getting my warranty honored.
I am hoping to hear from Netgear here.
However if you or anyone has any other suggestions I'm happy to try them. I'm a tech guy and a networking guy, able to do anything except repair the hardware!
Wait for @FURRYe38's standard questions: what's the firmware version, model of your ISP modem/router and the link for how to save your config. I'm obviously not a big fan of NG sponsored moderators on the forum especially when they are not being objective and only marginally helpful. People have serious issues with the NG Orbi firmware and they keep repeating like a broken record same questions. All I want is NG to take responsibility, acknowledge the firmware issues and do something about it. So far I have seen nothing. They keep sending their minions to misinform everyone while they do nothing.