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Solved
RBS750 Satellite won't connect to router
I have an RBR750 and three RBS satellites running the latest firmware. Has been stable for about six months, but recently one satellite lost contact to the router. Ring LED solid magenta. I have trie...
I am no expert but I just solved my problem as follows:
1. Brought faulty satellite into same room as RBR750 router
2. Plugged satellite in and waited for a solid white light (appreciate yours is flashing - maybe just wait two mins for boot up then try the next step anyway)
3. Pressed factory reset button with paper clip and held it depressed for 20s. The power LED flashes red after about 5s but I kept it depressed. Release paper clip - satellite ring LED falshes white.
4. When ring LED went solid white on satellite, I pressed sync button on satellite, then on router. Both ring LEDs flash white.
5. After about 90 secs the satellite showed up on the app network map and on the device map on the router web page. Satellite ring LED went solid blue (A GOOD THING!)
6. I checked the firmware version on the webpage and my satellite was out of date, so I went through a firmware update. This disconnected the satellite again, so I had to repeat steps 1.- 5. and this time the satellite stayed connected with the right FW version
Hope this helps
Did you turn OFF the other RBS and bring the one RBS to same room as the RBR to try to sync it?
Do you know if all RBS have same FW version loaded?
I did turn off the other satellites and brought the problem one to the same room as the router. I am not sure what FW version the router is on as I cannot communicate with it?
You can't connect to the RBRs web page or RBS web page?
If you bring the RBS to same room, power it ON after connect it to the RBR using a ethernet cable?
I can connect to the router web page and can see the RBR and two working satellites. All are at latest firmware version. Cannot see the faulty RBS. I tried direct ethernet connection between router and RBS but didn't help.
Now I tried another factory reset on the RBS
It flashed white for several minutes after the RBR went back to solid white.
During this time it did show up as a connected device - first hardwired (which it was not), then as a 2.4G connection. I checked the firmware and the faulty RBS was showing V.4.6.3.7 firmware so I pressed "Update all", but the satellite disconnected again. Now just showing a constant white ring.