I have an RBR750 in Router mode that is successfully running with three RBS750 satellites. I'm looking to upgrade to the latest Firmware and have updated two of the satellites (manually) but the third is having problems. I've tried removing, resetting, adding back to the mesh and all of this works as expected (reset -> amber -> solid white -> sync on satellite & router -> solid blue on Satellite, router admin interface and app show the problematic satellite to be in good backhaul standing. But when I go to the router advanced/admin/firmware update page the problematic satellite status is marked "Service Unreachable", and when I attempt a manual update the fwUpdate.htm page that pops (with the expected ipaddress) gets a "ERR_CONNECTION_REFUSED" Is there a way to perform a harder factory reset than the safety pin method, or a way connect directly to the satellite and upload the latest firmware? Note that apart from the lack of firmware information/ability to upgrade it does allow me to connect a wired laptop and access the internet. I do notice that no devices are using the wireless connection from the satellite but that could be because I've placed it close to the router while troubleshooting. Any ideas? TIA.

Have you turned OFF the other RBS after they updated? You haven't updated the RBR already have you? Ethernet connect the 3rd RBS to the back of the RBR? Be sure to clear out all browser caches... Try a different browser?

Last resort on the one bad RBS, perform a 30-30-30 reset on it.

Thanks so much for the rapid response, awesome!Q: Have you turned OFF the other RBS after they updated?Yes, they've been powered off/on and are turned off while I try to futz with the problematic satelliteQ: You haven't updated the RBR already have you?I tried updating it once I started having issues updating the problematic satellite, but I've since reverted the firmware back as the update seemed to make it worse for the problematic satellite.Q: Ethernet connect the 3rd RBS to the back of the RBR?I can try this but I do get the blue light on the problematic satellite and good sync status in the admin UI?Rec: Be sure to clear out all browser caches...DoneRec: Try a different browser?Done.Is there a stronger reset than the pin/amber flash reset? Is it possible to flush the DHCP registration for the problematic satellite from the router?I relocated the satellite back to it's original location in the house and several devices are now connected through it - so it's synced and working as far as the mesh goes, I just can't see the FW version/update it due to the "Service unavailable" state in the update UI, and the connection refusal when I try a manual update.Thanks again for the help.

Does the 3rd RBS get a IP address from the RBR? If it does, use this IP address in a web browser to see if it comes up with a log in then use RBR log in info to get into the RBS web page.

It gets an IP address, and it seems to be working fine as part of the mesh (devices are getting onto the house network and to the Internet) - but if I try to connect, directly or via an orbilogin.net session with the router, I get the ERR_CONNECTION_REFUSED error in my browser.The problematic satellite has a WiFi network name on its serial number label - is there anyway to trigger it into broadcasting that network so I can attempt to connect?

RBS750 Unable to check/update firmware

16 Replies

FURRYe38
Guru
Feb 05, 2024
Have you turned OFF the other RBS after they updated?

You haven't updated the RBR already have you?

Ethernet connect the 3rd RBS to the back of the RBR?

Be sure to clear out all browser caches...

Try a different browser?
- CargoCult
  Aspirant
  Feb 05, 2024
  Thanks so much for the rapid response, awesome!
  
  Q: Have you turned OFF the other RBS after they updated?
  
  Yes, they've been powered off/on and are turned off while I try to futz with the problematic satellite
  
  Q: You haven't updated the RBR already have you?
  
  I tried updating it once I started having issues updating the problematic satellite, but I've since reverted the firmware back as the update seemed to make it worse for the problematic satellite.
  
  Q: Ethernet connect the 3rd RBS to the back of the RBR?
  
  I can try this but I do get the blue light on the problematic satellite and good sync status in the admin UI?
  
  Rec: Be sure to clear out all browser caches...
  
  Done
  
  Rec: Try a different browser?
  
  Done.
  
  Is there a stronger reset than the pin/amber flash reset? Is it possible to flush the DHCP registration for the problematic satellite from the router?
  
  I relocated the satellite back to it's original location in the house and several devices are now connected through it - so it's synced and working as far as the mesh goes, I just can't see the FW version/update it due to the "Service unavailable" state in the update UI, and the connection refusal when I try a manual update.
  
  Thanks again for the help.
  - FURRYe38
    Guru
    Feb 05, 2024
    Does the 3rd RBS get a IP address from the RBR? If it does, use this IP address in a web browser to see if it comes up with a log in then use RBR log in info to get into the RBS web page.

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RBS750 Unable to check/update firmware