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tomhutchings's avatar
tomhutchings
Star
Sep 21, 2021

RBS750 won't connect to RBR750 Router (after factory reset)

Hi.

 

My Orbi RBK750 (Router + 2 Satillites) have been work relatively well since I brought them in May 2021.  One satillite node has been doing random reboots and disconnects and now a week ago would keep displaying the "purple" light, so no longer connected to my router.  It's location has not changed and had been working ok, apart from the intermittent reboots.  This node connects to the router via WIFI, whilst the other satillite connects via ethernet.

 

I've failed to reconnect/resync the satillite and I've also factory reset the device.  I'm still unable to add the satillete into my network, the router doesn't recognise it and the satillite just cycles around with either pulsing white light or to purple. Basically useless now.

 

All devices are on latest firmware 4.6.3.16

 

Is this a known problem?  How do I connect to the Satillite directly?  It feels like this device is a brick now and no longer fit for purpose, so how do I RMA it and get a replacement from Netgear?

 

Help much appreciated.

7 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru
    Sep 21, 2021

    Try a complete power OFF of the RBR and RBS for 1 minute then  back ON. Move the RBS to same room and RBR and power it ON. Press the sync button in back on the RBS then same button on the RBR. Wait a few minutes.

    • tomhutchings's avatar
      tomhutchings
      Star
      Sep 27, 2021

      Hi FURRYe38 

       

      Thanks for the advice.  I tried this over the weekend and initially I had success.  The RBS did sync and started working again.  I moved the RBS unit back to it's original place and everything was working well... for a few hours.  

      After that, the purple light appeared on the RBS unit again and the RBR (and app) showed the unit as being offline and unreachable.

      I've repeated the same process I tried before, but this time it doens't work.  I've also tried hardwiring the RBS to the RBR to see if this was a WIFI back hauling issue and it still doesn't resync.

       

      At the moment, the RBS unit is either flash white, solid white or when I re-sync it eventually turns to solid purple.

       

      What are my options now?  Usually, I'd be returning the units for a refund, but my Amazon return has expired.  I only purchased this devices in May 2021 and although one of the RBS units works (wired) this other unit has been completely unstable and now useless.

       

      Cheers,

      Tom.