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Forum Discussion
RBS850 backhaul out of Sync [Magenta Light on Satellite]
I purchased the ORBI RB853 [RBR850 and 2 of RBS850] Combo Pack about a year ago. It was set up as follows Router on the Ground Floor One Satellite [L] on the Ground Floor One Satellite [B] on t...
Firmware Version V4.6.14.3_2.3.12 is running on the Router and both Satellites now.
RBS850 Router is successfully connected to the Modem. There is no issue with the Modem to Router Connect.
The replacement RBS850 Satellite successfully Syncs with the Router, when it is connected via Ethernet to the Router. However, the replacement RBS850 Satellite will not sync with the Router Wirelessly, irrespective of the location of the Satellite (less than 2 feet from the Router in the same room, or 20 Feet away in a different room).
Still waiting for NETGEAR Premium Support to call back, neatly 60 Hours since my last call with them.
Apparently the NETGEAR Premium Support Policy will not send out a second replacement Satellite until the original defective unit has been received back at the Warehouse. Given that the Return is on a 48 Hour Return Service, I do not expect to receive the replacement Satellite until Jan 4 at the earliest, hopefully 🤞
Does the 2nd new RBS connect via ethernet to the back of the RBR and get a IP address from the RBR? Turn off the other working RBS.
I am still waiting for NETGEAR Support to send me the 2nd RBS.
I'd ask NG to have them update the RBS first to same version that you have so that when it arrives, it should connect with out any issues.
Apparently not an option according to NETGEAR Support as the Satellite cannot be upgraded without the Router. Very lame excuse as far as I am concerned.