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joelbd's avatar
joelbd
Aspirant
Oct 28, 2020

RBS850 CANNOT SYNC WITH ROUTER RBR850

Hi I have a very peculiar problem. I have a RBR850 ROUTER AND 2 RBS850 SATELLITE. WHEN I FIRST SETUP, EVERYTHING WAS WORKING PERFECT. ALL OFF A SUDDEN ONE DAY ONE OF THE SATELLITE STOPPED WORKING. I TRIED SEVERAL TIMES TO SYNC BUT IT WON'T. so I contacted NG and they told me to do a firmware update as my auto update doesn't work. so they suggested i do a manual update and i did but only to the synced satellite and the router. Sincee the other satellite I cannot sync I cannot update the firmware to thaat satellite. Is there any way to update that satellite without being connected to the rrouter because I cannot get it connected. However, if I connect it with a cable the satellite gets power but it shows as a connected device.

Please help how to update the firmware of the satellite without being connected to the router as the route does not sync with this satellite.

Thanks guys, hope will get some help from you. Cheers.