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HoraceChan's avatar
HoraceChan
Aspirant
Mar 22, 2022

RBS850 out of sync backhaul

Hello All, i recently bought a new RBS850 Satellite-2 below and connect to my current RBR/RBS Sat 1 mesh. However the backhaul status of the new RBS850 Sat-2 is always out of sync and no devices coul...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 22, 2022

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

 

Try connecting the one RBS to the back of the RBR via ethernet cable and see. Turn off the other working RBS. 

 

You might review this as well:

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-v4-6-7-13-Official-Release/m-p/2202301/highlight/true#M29425

  • HoraceChan's avatar
    HoraceChan
    Aspirant
    Mar 22, 2022

    Thanks a lot for quick response and much appreciated FURRYe38.

     

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    HC> Not sure

    What is the size of your home? Sq Ft?

    HC> 1000 sq feet. 4 rooms with thick concrete walls
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.

    HC>Now it is 10 feet. I tried to put it in a number of places within my home but still failed. i.e. backhaul status out of sync and no device can connect except via ethernet directly
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

     

    Try connecting the one RBS to the back of the RBR via ethernet cable and see. Turn off the other working RBS. 

    HC>Will try tomorrow.

     

    The ORBI mobile app shows it as "green" but no device connected to it. Again is this new one faulty as i login its admin page but always looping for status update?

     

    Should i try to upgrade the firmware of all ORBI first? but if i cannot access the new one how can i upgrade its firmware?

     

    Thanks again!

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Mar 22, 2022

      IF you can get the RBS connected to the RBR via ethernet, update the RBS using its' web page. Update the other RBS as well. If you can get the RBS updated with FW, then update the RBR lastly. 

      • HoraceChan's avatar
        HoraceChan
        Aspirant
        Mar 23, 2022

        Hello FURRYe38 

         

        i tried but failed to get the status of the satellite. Screenshots below.