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Forum Discussion
RBS850 reconnecting to the internet every 2-3 minutes
RBR850 Firmware VersionV4.6.14.3_2.3.12 GUI Language VersionV3.0.1.54_2.1.30.3 Operation Mode Router We have a our mesh setup and that part works great but we seem to have a problem with the i...
Thanks for that advice and it seems to have solved one problem but I now have anew one. The internet seems to be stable and good but the Router and whole network now seems to be dropping out completely. the whole network seems to drop out and disappear. If I try and scan it (Advanced ip) there is nothing there.. it then starts to reappear and will work for 15-30mins and then disappear again. The logs aren't showing anything.
Hardware VersionRBR850
Firmware VersionV7.2.6.21_5.0.20
GUI Language VersionV3.0.3.10_2.1.30.3
Operation Mode Router
Users can now disable NG from auto updating your system as well. There is a disable check box on the RBRs web page.
Is that going to stop my network disappearing and coming back every 10 mins?
No.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-messageTry disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.Has a power OFF for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.