NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
wagnermba
May 21, 2022Guide
RBS850 Satellite Won't Connect
After a recent power outage, my Orbi RBR750 fired up fine (as did gateway) and provides wireless coverage as before. However, my two RBS750 satellites will not show up as connected (in app or on bro...
- May 29, 2022
Solved! Or should say resolved. Found both satellites had upgraded their firmware. Set them back to match the router. Then, they started showing up on the web page in a room near the router. After moving them back to the places they had been before, one showed up fine and was in synch. The other was out of sync, but hitting the back of the satellite and the router synced them back up. Fingers crossed this stays "as is" for a while. Thanks for the help Netgear Community!
FURRYe38
May 22, 2022Guru - Experienced User
What Firmware version is currently loaded? Need to make sure FW versions are same on RBS and RBR.
wagnermba wrote:
After a recent power outage, my Orbi RBR750 fired up fine (as did gateway) and provides wireless coverage as before. However, my two RBS750 satellites will not show up as connected (in app or on browser). They do power up, flash white, and then go to solid blue for a couple minutes. Here's what I've done:
Moved them closer to router.
Left them in their distant locations that worked fine prior.
Hit the sync button on back of router and satellites.
Tried "add a satellite" feature in app.
Hit the sync button on satellites and browser (failed)
Used paperclip to do factory reset.
With all of the above, they turn on, flash white, then go to solid blue for a couple minutes before the light goes off. But, I can't see them in app or on the browser as connected devices.
Help please. Thanks.